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SalaryAbout us:
Nova Hotels-Peace River is particpating in the Rural Renewal Stream.
Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.
PRIMARY FUNCTIONS
The Room Attendant is responsible for ensuring the guest rooms are cleaned and maintained in a timely and thorough manner to maximize the highest degree of guest satisfaction. They move quickly and organize their tasks according to business volumes to ensure that the hotel always looks its best. They are passionate about serving others and working as a team with associates from all departments. Ensuring all guest areas are cleaned and maintained to the standards set by the hotel using the correct cleaning techniques and cleaning agents.
This position includes days, evenings, weekends and holidays.
Responsibilities and Essential Duties:
Specific responsibilities may include but are not limited to the following areas.
- Follows all established and future housekeeping Standard Operating Procedures.
- Ensures guest satisfaction by cleaning and servicing the assigned guest rooms or areas according to established standards and standard operating procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. Includes cleaning of room refrigerator, microwave, coffee maker, etc.
- Monitors and control supplies and amenities and minimizes waste within all areas of housekeeping.
- Reports, turns in, and/or logs all lost and found items according to established procedures.
- Reports all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the Supervisor.
- Maximizes job efficiency and ensures a neat and orderly appearance by maintaining and stocking carts.
- Maintains, vacuums and cleans guest floor hallways.
- Cleans and maintains vacuum cleaner and other tools on a regular basis.
- Assists in the removal of trash, recyclables and dirty linens as directed.
- Clean approximately 1 guest room every 30 minutes
- Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Security, Fire Safety, and Guest Interactions.
- Provides exceptional guest service at all times.
- Perform other job-related duties assigned by the Supervisor/Manager
Core Competencies:
- Customer-Focused
- Results Oriented
- Self-Directed
- Team Player
What we offer:
- An opportunity to work in a progressive, exciting team environment
- Employee discount in dining areas
- Employee discount at sister properties
Applicants must be legally entitled to work in Canada
We thank all applicants for their interest in Nova Hotels, however only those considered for an interview will be contacted.
