Rooms Division Coordinator

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in Columbia Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Copper Point Resort and Invermere Inn & Suites where we can continue to create the best possible experiences for our guests and each other!

JOB SUMMARY:

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Copper Point Resort and Invermere Inn & Suites, our Rooms Division Coordinator will support our Front Desk and Housekeeping operations٫ act as our company's ‘face’ and ensure our visitors are properly welcomed.

JOB RESPONSIBILITIES:

• Maintain an accurate inventory of rooms, reservations, and room assignments;
• Manage reservations made by phone, email and through OTA’s;
• Serve as Front Office liaison with Housekeeping and Maintenance to coordinate and block guest rooms as necessary;
• Communicate room’s challenges/inventory concerns to front office team daily;
• Coordinate projects and activities, maintaining correct inventory of on-going rejuvenation projects in MMS (i.e. mattress, sofa, T.V. replacements in guest rooms)
• Attending telephone calls and monitor IA concierge;
• Assist with hiring, training, supervising, developing, and evaluating front line team in both housekeeping and front desk departments;
• Assist with implementing preventative maintenance program;
• Assist with implementing and assessing policies and procedures;
• Assist Front Desk during high business demands;
• Assist Groups Coordinator to sell and book local activities;
• Participate in the sales initiatives for the properties;
• Respond promptly and appropriately to guest requests;
• Listen to customers’ feedback and ensure that the complaints are addressed efficiently and effectively;
• Communicate effectively with all other departments within the hotel;
• Stand-in for any member of staff that is unavailable to carry out their duties to prevent service disruptions;
• Direct all departmental activities, in absence of the Housekeeping or Front Desk Manager;
• Maintain good relationship with customers and/or clients and suppliers;
• Represent the culture of INNHotels and build repeat guests;
• Perform other related duties as required by the General Manager.

QUALIFICATIONS:

You are a team player who is excited to create a wonderful experience for the guests of Copper Point Resort and Invermere Inn & Suites! You are positive, driven and have a 'glass half full' outlook on life.

Your other traits include:

• A passion for customer service and a strong attention to detail;
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
• Ability to work under pressure in a fast-paced work environment;
• Excellent organizational, communication and people skills;
• Friendly and pleasant demeanor, courteous, self-motivated, and professional;
• Ability to work efficiently with minimal supervision, independently and as part of a team;
• Ability to work different shift hours and stand for an entire shift.

REQUIREMENTS:

• Minimum 2 years of leadership experience, preferably in a hospitality setting;
• Previous Front Desk, Housekeeping and/or Customer Service experience is required;
• Valid First Aid certification is an asset;
• Strong computer skills: knowledge of Opera PMS is preferred, but not necessary;
• Relevant education and experience in a hospitality or tourism setting is preferred.

WHO WE ARE:

Copper Point Resort and Invermere Inn & Suites are part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER:

• A great work environment with opportunities for development and career advancement within Copper Point Resort/Invermere Inn & Suites and the INNHotels family of hotels;
• A competitive compensation package;
• Group health plan;
• Staff events and seasonal discounts on local adventure activities;
• Hotel Discounts as part of the INNHotels family of hotels;
• The opportunity to live and work in the beautiful Columbia Valley.

Job Types: Full-time, Permanent

Salary: $47,000.00-$50,000.00 per year

Benefits:

• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking

Schedule:

• Day shift
• Every Weekend
• On call

Experience:

• Leadership: 2 years (preferred)
• Customer service: 3 years (preferred)
• WebRezPro: 1 year (preferred)
• Hotel: 3 years (preferred)

Ability to Relocate:

• Invermere, BC V0A 1K2: Relocate before starting work (required)

Work Location: In person