Rooms Operations Supervisor (Front Office)

Seeking a Full time Rooms Operations Supervisor(Front Office) Looking for your next big challenge?

If you are looking for an opportunity to advance your skills while contributing to an exciting and captivating workplace then this is the perfect fit. Providing engaging, sincere, personalized service is one of the ways we are turning moments into memories for our guest at Delta Calgary South. Showcase your interpersonal strengths as Rooms Operations Supervisor (Front Office), where you will lead, train and recognize your team in support of exceptional guest service, someone who thrives in a team environment, and helps others achieve their goals is the kind of self-starter we’re looking for!

About the Delta Hotels:

The concept founded in 1962 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canada’s leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 5,700 hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience. With an extensive renovation project, a premier landmark hotel in the south side of the city. This role is pivotal in the development of this brand to continue to build strong relationships that will create a bond, ensuring our clients and guest will always choose the Delta Calgary South by Marriott.

Reports To: Rooms Operations Manager (Front Office)

Position Summary:

• The Rooms Operations Supervisor (Front Office) is responsible for delivering a positive overall experience for our guests by assisting with directing, guiding, and organizing the Front Office team. The Rooms Operations Supervisor acts on behalf of senior leadership in their absence.

Key Responsibilities:

· To Support the Manager in organizing and developing an engaged Front Office team through a hands-on approach.

· Act on behalf of Senior Leadership in their absence.

· To ensure guest satisfaction is exceptional by ensuring all Delta Standards, and professional service standards are adhered to in the department.

· To ensure the accuracy of guest accounts and drive the business with specific revenue, cost / expense, and productivity targets, operating with effective controls, processes and procedures as identified in the budget and business plan.n.

Knowledge and Skills Required

· University Degree at undergraduate level in an appropriate field, or hotel specific college diploma.

· Hospitality Program graduate preferred.

· Minimum of 1 year current Front Office Leadership experience

· Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, and procedures.

· Minimum Food & Beverage Experience required.

· Computer literacy with MS Office

Knowledge of Opera an asset

Behaviours Required

· Passion for Guest Service

· Excellent interpersonal and communication skills

· Strong leadership and staff development skills

· Works well under pressure in a fast-paced, constantly changing environment.

· Takes ownership of duties, shows initiative and is proactive.

· Team player

· Possess good judgment and problem-solving skills.

· Flexible: must be willing to work a variety of shifts including days, nights, weekends, and holidays based on the business need

Company Rewards:

• Flexible & comprehensive group benefits package including extended health, dental, an employee & family assistance plan, short & long term disability, and life insurance
• Paid sick days and vacation allotment
• Competitive Salary
• Support for professional development with internal training and certification opportunities
• Explore Program- you, your family, and friends will have the opportunity to travel the world with considerable discounts on hotel rooms and travel perks.
• Free on-site parking
• Company Sponsored Events: We purposefully create opportunities to bring our staff together including our annual holiday party, annual Stampede BBQ and a variety of smaller events provided by our social committee

If you feel that you are the perfect fit for this role, we want to hear from you, apply here, and apply today!

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off

Schedule:

• Evening shift
• Every Weekend
• Monday to Friday
• Weekends as needed

Work Location: In person