Safety Attendant

About Little Canada

Our mission is to evoke a sense of wonder and curiosity about Canada. Our promise is to create a uniquely Canadian experience of a vast land with a small-town feel.

Little Canada is a high detailed and animated journey across Canada in miniature. This permanent attraction opened summer 2021 in the heart of downtown Toronto and occupies two floors (45,000 sq. ft.) at The Tenor building. Our goal is to be a top 10 attraction in the GTA, with anticipated attendance of over 500,000/year.

Our Big 5 Values and what they look like for this role:

• 1. We create to amaze! – the astonishment of our guests is our inspiration.
• 2. We’re naturally curious – we’re eager to learn
• 3. We are family – we support each other
• 4. We’re better together – we bring out the extraordinary in each other
• 5. We’re serious about fun – like any self-respecting Canadian, we don’t take ourselves too seriously

Job overview

As a part of Little Canada’s operations team, the Safety Associate works to ensure a safe and welcoming environment for Little Canada’s guests, staff and visitors. Working throughout the entire site to maintain a safe and secure environment, Safety Associates will work directly with guests and team members in a welcoming and considerate manner.

What you’ll be doing

• Provide and maintain a safe, secure and welcoming environment by providing exceptional customer service.
• Act as Primary First Responder to all First Aid incidents for all guests, team members, visitors, and any visiting 3rd parties (contractors).
• Central control for the guest and site safety through CCTV monitoring and call any required emergency contacts.
• Respond to any emergency calls, including fire and evacuation requirements along with Fire Warden participation (when needed).
• Write detailed, accurate and objective incident reports for occurrences or accidents as necessary.
• Participate in Health & Safety inspections and maintenance; detect and evaluate any hazard; work closely with Joint Heatlh and Safety Committee and the JHSC Coordinator.
• Provide regular patrols for destinations and guest safety during operating hours; conduct Firewatch when system is on bypass by the building management.
• Assist in the detection and prevention of theft or loss of property throughout the destinations.
• Assist in staff cash escorts; escorts any 3rd party contractors, valued guests and visiting guests who require accessibility on site.

What you possess

• Flexible to work rotating shifts, weekends, days, evenings, and holidays
• Standard (valid) First Aid and CPR Level C w/AED
• Experience in Joint Health and Safety Committee
• Smart Serve Certificate
• Experience in crisis intervention and de-escalation technique
• A naturally friendly personality with a desire to meet, care for and connect with new people;
• Maintain a presentable uniform and approachable deportment
• Minimum of certification or diploma in hospitality and tourism or related field
• Minimum of 2-3 yrs of experience in client relations, security, attraction, travel and tourism, etc
• Verbal and written Communication and interpersonal skills
• Detail oriented and self-aware
• Guest engagement and client service attitude
• Positivity and resilience

The Ideal candidate will have

• Interpersonal skills: ability to relate well to all kinds of people; build rapport; be diplomatic; diffuse tense situations and respond to upset guests appropriately.
• A desire to work for an organization committed to making a positive impact in people's lives
• A constant desire to learn, grow, explore, connect, and think outside the box
• Demonstrated interpersonal & teamwork skills; ability to build rapport and work collaboratively
• Have the passion of learning to enhance skills through the required training

Bonus if you have

• Additional languages
• Experience in loss prevention
• Certification in conflict resolution
• Security Guard license

Working Conditions

• This role is based at 10 Dundas East, in the heart of downtown Toronto.
• Ability to stand or walk for long periods of time and conduct moderate lifting
• Flexible to work rotating shifts, weekends, days, evenings, and holidays
• Be willing to follow all health & safety policies and procedures and wear Personal Protective Equipment (PPE) as required.

Equity Statement:

We aim to reflect the country we call home, by building a welcoming, inclusive environment for our team and our guests. We are committed to learning by always remaining curious, celebrating our diversity and embracing authenticity. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Little Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This job description is provided to capture the primary components of this role. It is not meant to be an exhaustive list. An individual may be required to perform other tasks which may not be listed but are consistent with the general intent of this role.

From time to time, Little Canada may make changes to this job description. Reasons for such changes include, but are not limited to, changes in business processes and practices, technology changes, legal requirements, customer feedback, or changes to organization structure and reporting relationships.

Job Types: Full-time, Part-time

Salary: From $20.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person