E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle.
This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This position will work remotely supporting Western Canada.
Responsibilities
What You Will Do
Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary
Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
Have awareness of and resolve after-sale problems, such as issues with branded title, broken Odometer, frame damage, etc.
Monitor and maintain accurate files for each arbitration case confidentiality, and interact with Auction sales lots personnel regarding information on vehicle, etc.
Distribute reports and keep all parties informed of general business operations.
Inform buyers and sellers on the process, cost, and timing for completion of all claims.
Qualifications
What You Will Need
High School diploma, G.E.D. or equivalent
Effective leadership skills, with a strong focus on operations and business processes.
Experience in the car auction/auto industry business an asset
Mechanical knowledge an asset
Strong customer service skills and telephone manner
Excellent communication skills both verbal and written, bilingual is a plus
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
Organized with the ability to work to tight deadlines and under pressure
Excellent administration skills
Flexible and able to adapt to change quickly
Able to follow instructions and work using your own initiative
E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:
Competitive pay
Medical, Dental & Vision
401k/RSP with Match
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age disability, genetic information, ethnic or national origin, marital status, veteran status, or any other protected by law. EOE Minorities/Females/Protected Veterans/Disabled