Seasonal Bell Person

OPPORTUNITY:

Bell Person

REPORTS TO GUEST SERVICES SUPERVISOR

EDUCATION & EXPERIENCE:

· Experience in a hotel or a related field preferred

· High School diploma required and college degree preferred

· Second language preferred

· Able to work independently

TOOLS & EQUIPMENT:

· Computer systems, bell cart, office equipment, hotel software, telephone, 2-way radios, pager systems, switchboard, shuttle van

PHYSICAL REQUIREMENTS:

· Long hours sometimes required.

· Heavy lifting – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS:

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

· Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

DUTIES & FUNCTIONS

ESSENTIAL:

· Responsible for greeting guests with a warm welcome and smile

· Professionally answer all guest inquiries regarding the hotel services and the surrounding areas

· Must be effective at listening, understanding and clarifying the concerns and issues raised by guests

· Handle all guest luggage (individual and tour) professionally and with care

· Work well in stressful, high-pressure situations

· Be effective at handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

· Provide parking assistance for our guests

· Open vehicle door for guests and assists them out of their car

· Ensure from entrance is clear from congestion for arrivals and departures

· Responsible for any room deliveries (room drops, guest messages, faxes)

· Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working

· Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel

· Comply at all times with standards and regulations to encourage safe and efficient hotel operations

MARGINAL:

· Ensure lobby and working area are kept clean at all time

· Handle room changes

· Ensure front lawn and patio are cleared at all time

· Assist Guest Services Agents as necessary

· Other duties as required.

Job Type: Seasonal
Contract length: 6-8 months

Salary: $14.75 per hour

Expected hours: 30 – 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Tips

Work Location: In person