Security Guard - Edmonton City Centre

• Provide a high level of customer service in a challenging and dynamic environment
• Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with the site policies and procedures
• Attend and investigate security alarms and emergencies in a timely and professional manner
• Conduct proactive patrols to ensure safety and address policy breaches, and note any concerns
• De-escalate crisis situations, provide support and liaise with emergency personnel, including; police, fire and paramedic resources
• Exercise crowd control and evict trespassers
• Write clear and detailed reports, including incident, emergency, liability and day to day reports
• Provide first aid and medical response when required to any person(s)
• Utilize two-way radios and computer applications to communicate site activities

Job Requirements:

• Excellent communication skills, both written and verbal
• Strong observational and active listening skills
• Excellent customer service skills
• Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
• Must have a flexible schedule (days, evenings, nights, weekends)
• Positive attitude and willingness to learn
• Ability to work well with others in order to achieve collective goals
• Ability to walk 20/30km and stairs