Security System Support Agent

Please do not apply if you do not meet the requirements to procure a BSP card or are not fully bilingual in English and French

Responsibilities

· Provide support to clients regarding security, camera, access, and fire systems

· Answer incoming calls and provide technical support to clients in a professional, timely and polite manner

· Analyze and find solutions to client problems and follow the process to resolution

· Keep accurate and detailed records of customer service interactions, discussions, information, and unresolved issues

· Schedule service calls and coordinate service technicians

· Create a calming rapport with callers, attempt resolution, or escalate if required

· Enter a request for service and liaise with the client

· Ensure compliance with health, security, quality, and recycling policies

· Perform any other tasks that may be assigned to you from time to time

Requirements

· Oral and written fluency in French and English

· BSP card or clearance to apply for BSP card

· Ability to work under pressure and meet time sensitive deadlines

· Ability to work in a team

· Strong communication skills

· Must handle all information with confidentiality and discretion

Assets

· Knowledge of Security Systems, industry technology, trends, and applications an appreciable asset

· Knowledge of customer service software, database, tools an asset

· Knowledge of computer hardware functionality, networking, wireless technology an asset

· Customer service experience an asset

We believe in hiring for attitude and training for skills

Job Type: Full-time

Salary: $15.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• VRSP

Schedule:

• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay
• Signing bonus

Language:

• English (required)
• French (required)

Work Location: In person