AddressIf you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.
The Bell Business Market Senior Client Service Account Manager has the overall responsibility for the Service Delivery and Customer Experience management for its assigned Clients. Working closely with the Account Delivery Executive, the Senior Client Service Account Manager is key to building and maintaining a high performing multidisciplinary virtual team ensuring that the BBM portfolio of services to our Clients is delivered as expected. Candidates are required to have strong interpersonal skills, demonstrate exemplary leadership capabilities to gain Clients and internal teams trust, drive improvements and ensure contractual and service delivery commitments are met. Senior Client Service Account Manager accountabilities and responsibilities are focused, but not limited to four pillars: Account Governance, Contract Delivery Management, Continuous improvement and Financial Management.
Job Duties/Accountabilities:
- Primary interface to our client senior Directors and Managers through an established governance
- Review key service delivery activities and service performance results
- Develop and maintain a cohesive team dynamic aligned on Bell's contractual commitments
- Lead and oversee service delivery plan and continuous improvement initiatives
- Collaborate in opportunities to increase our service footprint
- Optimize revenues, costs and capital by contributing to the financial optimization program
- Ability to build and maintain effective relationship and instill confidence
- Excellent written and verbal communication skills
- Problem solving and decision making skills
- Ability to present ideas to peers, team members and clients
- Ability lead and influence virtual cross-functional teams and drive business results
- Well-organized, able to prioritize work in a dynamic environment
- Effective negotiation skills with specific ability to resolve conflict
- Understanding of ITSM Framework and functional ITIL knowledge
- 5+ years of experience at managing Client relationship and Service providers
- Understanding of Solution Delivery Lifecycle from pre-sales (Day 0) through steady state (Day 2)
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Quebec City
Flexible work profile: Mobile
Application Deadline: 01/02/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .
Created: Canada, QC, Quebec City
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