Senior Customer Service Agent

Under the supervision of the Administrative Director, the Senior Customer Service Agent is responsible for providing Physipro's English-speaking and French-speaking clientele with personalized service tailored to their needs.

• Respond to incoming calls and emails regarding requests for part numbers and/or product information;
• Provide quotes/price requests and ensure the accuracy of the data provided;
• Receive and enter customer orders into the system;
• Create and send order confirmations, credits, invoices or any other document efficiently and quickly;
• Communicate delivery dates and follow up on pending orders;
• Participate in the shipping and invoicing process;
• Manage complaints and return requests for non-compliant products;
• Maintain good relations between the company, its representatives and customers;
• Assist/replace other department agents in the event of overload/absence

He or she develops close relationships and trust with the various business partners. From submission to invoicing to after-sales service, the Senior Customer Service Agent ensures rigorous follow-up to his customers in each of these stages and emphasizes the satisfaction of those this.
In addition, the Senior Customer Service Agent collects customer feedback and suggestions that will enable continuous improvement of our management processes.