Senior Desktop Support Specialist (Contract)

Requisition Number: 96170

Senior Desktop Support Specialist (contract)
Location: Canada (remote)
Duration: 1 year (beginning April 2024)

About the Company:

Insight Enterprises is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust staffing department that specializes in placing talented technical candidates in highly sought-after roles across the country.

Description:

Our client, a crown corporation headquartered in Winnipeg, Manitoba is seeking a Senior Desktop Support Specialist for a 1-year contract employment opportunity. As a Senior Desktop Support Specialist, you will have experience in advanced enterprise client support and service delivery supporting enterprise class Microsoft Windows and Office environments. The successful Senior Desktop Support Specialist candidate will work closely with the infrastructure team supporting enterprise client support systems.

Responsibilities:

• Responsible for functions related to technical planning, design, configuration, operation, and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies.
• As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
• Investigate and troubleshoot problems in support of operations and resolve issues in a timely manner.
• Design, implement and configure Enterprise Client support systems. Apply enterprise architecture principles, standards, and methodology to ensure effective solution design.
• Create system documentation, including build, configuration, and recovery.
• Assist in the development and execution of application test plans.
• Coordinate technical activities for projects.
• Complete project activities on time and in scope, while adhering to project methodologies.
• Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance.
• Create and document production Microsoft Windows images for the various hardware models and virtual desktops.
• Create, document, and manage Microsoft Office for the enterprise.
• Develop and document group policy settings required for Microsoft Windows/Office.
• Maintain system documentation, including build, configuration, and recovery.
• Create and modify procedures and standards as required.
• Recommend & optimize enterprise client support systems to improve and maintain service levels and support operations with implementation.
• Provide guidance and support to operations on maintaining enterprise client support systems and integration.
• Schedule and execute system change requests.
• Troubleshoot, resolve, and document tier III incidents. Provide internal IT support. Escalate to external service providers as required.
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions.
• Monitor availability and performance for enterprise client support systems.
• Participate and contribute to capacity and availability plans for cnterprise client support systems.
• Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity.
• Investigate IT infrastructure system requirements and research new products and solutions.
• Participate in product selection and complete purchase requisitions.
• Participate in support agreement and license renewal process.
• Administer the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization.
• Work with the Technical Lead, Server and Enterprise Architecture to determine infrastructure direction.
• Seek consultation from leadership when solutions are not within established practices.

Required Experience and Skills:

• Minimum of eight years’ experience in advanced enterprise client support and service delivery role, supporting enterprise class Windows and MS Office environments.
• Experience performing Windows operating system updates in an enterprise environment.
• Strong working knowledge of a variety of management tools (e.g., SCCM).
• Experience building desktop images using VMware, a virtualization platform.
• Experience managing client devices with GPO's.
• Technical competency at administration and tier III support level.
• Proven experience in superior customer service delivery and support.
• Proven project coordination experience.
• Must have Windows based computer with standard Windows 10 applications.
• Must possess own communication device.
• Must be eligible to work in Canada.

Note: Please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Winnipeg || Manitoba (CA-MB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||