Senior Finance Analyst

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We are changing the way people think about customer service, and we need your help!
We are seeking a Senior Financial Analyst to join our Finance team. We’re looking for someone with the vision, experience and passion to make a tangible contribution to our entrepreneurial culture. The ideal candidate will have an analytical mindset and a drive to deliver accurate results for our management team and clients.
As a Senior Financial Analyst, You Will…

• Manages financial planning, budgeting, and forecasting for key expense accounts, including but not limited to salaries & fringe benefits, occupancy, systems, marketing, and travel across the global departments.
• Creates variance analysis reports and financial models for executive consumption and decision making.
• Leads real-time financial performance monitoring.
• Escalates any financial issues to management.
• Provide recommendations to department leaders and executive to improve financial performance execution on key areas of spend.
• Provide recommendations to improve forecast accuracy and timeliness.
• Develop new processes and models to capture and report on data more efficiently.
• Presents detailed monthly financial reports to managers.
• Uses popular financial planning and analysis software to build reporting, dashboards, specific to each department receiving support.
• Collaborates with senior members of the accounting and finance teams, as well as department leaders who are responsible for significant spend

As a Senior Financial Analyst, You Have...

• Post-secondary education in Business Administration, Economics, or similar discipline
• CPA designation
• Strong knowledge and background in financial analytics, including forecasting and budgeting
• Analytical and problem solving experience with attention to detail
• Advanced Excel knowledge
• Advanced skills with a financial planning, modelling, and reporting/dashboard tool (Workday Adaptive experience is preferred)
• Intermediate to advanced Microsoft PowerPoint skills
• Proven ability to work effectively in a team environment as well as independently with minimal supervision
• Proven interpersonal and communication skills to develop internal relationships/ partnerships with multiple stakeholders
• Exceptional organizational and multi-tasking skills, with the ability to complete tasks quickly in a high energy environment

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits of Working as a Senior Finance Analyst…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities