Address
Form of workFull job description
About Fully Managed
Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer, and employee experiences to make workflow! We eat, sleep, and breathe our core five values:
Fanatical Service
Absolute Accountability
Inspiring our People
Passion for Innovation
Monomaniacal about Process
We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.
Why Fully Managed:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:
career growth and professional development by sponsoring your ServiceNow Certifications
the technology you need to enhance your daily work,
a team of like-minded professionals without ego that help each other grow and flourish
a comprehensive benefit package, and
paid time off.
We recognize that everyone has a life outside of work and show our commitment by offering:
a remote work environment,
flexible hours, and a
fitness subsidy.
About the role:
Fully Managed is seeking a seasoned Senior macOS Administrator to maintain and support macOS systems across various clients, with Jamf Pro as the primary administration environment. The number one goal of everyone on our team is to make our clients exceptionally happy. The Senior macOS Administrator plays an important role in making sure that happens.
This role will also monitor, maintain, support, and optimize other customer network hardware (Sophos, Meraki, Ruckus), software, servers (Windows, Linux), workstations (Windows), wireless (Meraki, Ruckus), etc. You will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of our customers’ IT investments.
Key areas of responsibility:
Availability: Monday to Friday from 8am-5pm PST for remote support as needed. Some after-hours and weekend on-call support should be expected
Ticketing System: Use our ticketing system to work on and resolve helpdesk tickets & service requests, managing and recording all work though our ticketing system, split tickets that have several issues into their own individual ticket, ensure tickets aren’t “stale” throughout the process
Communication: Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Documentation: Ensure that client documentation is always up to date, create and maintain documentation as it relates to system configurations, topology mapping, processes and procedures, and service records
Remote Monitoring and Management: efficient use of our remote monitoring and management platforms to perform tasks at scale, schedule maintenance, etc.
Project work: Senior consultants occasionally need assistance delivering projects remotely
Teamwork: Identify opportunities for improvement and make constructive suggestions for change, contribute to the process of innovative change effectively, undertake other duties as required by direct leader
Technical Job Requirements
Apple Certified Support Professional (ACSP), or be able to obtain it within 3 months of starting with Fully Managed
Jamf 200 certification required (Jamf 300/400 preferred), or be able to obtain it within 3 months of starting with Fully Managed
Establish and maintain macOS standards, configuration specifications for our macOS fleet
Create and maintain Knowledge Base articles for macOS
Design, build, and administer policies for macOS in Jamf Pro
Create, test, and deploy MDM profiles for macOS
Design, develop, and manage macOS solutions
Administer software deployment, patching, and administration via Jamf Pro
Familiarity with Device Enrollment via Apple Business Manager (ABM)
Experience packaging and building software that can be distributed across geographically diverse systems
Skill and knowledge requirements
We’re flexible but these are a must:
Minimum of 3-5 years of professional experience
Strong verbal and written communication skills
Experience in an IT managed services environment is strongly desired
Ability to work independently with minimal supervision but always with high attention to detail and delivering high-quality work
Ability to remain calm and collected while handling simultaneous priorities
Impeccable follow-through: you always do what you say you’re going to do, and you have the organization skills to track your deliverables
Excellent communication skills at technical and non-technical levels
Advanced troubleshooting skills and adept at utilizing resources and finding solutions
Professional demeanor
Desired Skills and Experience
Advanced understanding of operating systems (macOS in particular for this role), business applications, printing systems and network systems
Technical support experience supporting macOS, Windows and Microsoft Office applications, mobile devices (Android, iOS), backup platforms (e.g. Datto, N-able, Veeam), enterprise-grade antivirus, Microsoft 365, G Suite, etc.
Microsoft certification (MCITP) or similar is an asset
Good knowledge of Windows Server operating systems and server hardware
Experience with Active Directory is a strongly desired
Excellent network skills and experience with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.).
Familiar with scripting languages (Bash, PowerShell, Python, etc.) with a propensity to solve issues with automation
Hands-on experience working with and supporting virtual environments (VMware, ESXi, Hyper-V), SaaS applications, and other hosted products and environments
Interested?
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only applicants selected to continue in the recruitment process will be contacted.
Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.
No recruiters and no phone calls please!
Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer, and employee experiences to make workflow! We eat, sleep, and breathe our core five values:
Fanatical Service
Absolute Accountability
Inspiring our People
Passion for Innovation
Monomaniacal about Process
We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.
Why Fully Managed:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:
career growth and professional development by sponsoring your ServiceNow Certifications
the technology you need to enhance your daily work,
a team of like-minded professionals without ego that help each other grow and flourish
a comprehensive benefit package, and
paid time off.
We recognize that everyone has a life outside of work and show our commitment by offering:
a remote work environment,
flexible hours, and a
fitness subsidy.
About the role:
Fully Managed is seeking a seasoned Senior macOS Administrator to maintain and support macOS systems across various clients, with Jamf Pro as the primary administration environment. The number one goal of everyone on our team is to make our clients exceptionally happy. The Senior macOS Administrator plays an important role in making sure that happens.
This role will also monitor, maintain, support, and optimize other customer network hardware (Sophos, Meraki, Ruckus), software, servers (Windows, Linux), workstations (Windows), wireless (Meraki, Ruckus), etc. You will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of our customers’ IT investments.
Key areas of responsibility:
Availability: Monday to Friday from 8am-5pm PST for remote support as needed. Some after-hours and weekend on-call support should be expected
Ticketing System: Use our ticketing system to work on and resolve helpdesk tickets & service requests, managing and recording all work though our ticketing system, split tickets that have several issues into their own individual ticket, ensure tickets aren’t “stale” throughout the process
Communication: Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Documentation: Ensure that client documentation is always up to date, create and maintain documentation as it relates to system configurations, topology mapping, processes and procedures, and service records
Remote Monitoring and Management: efficient use of our remote monitoring and management platforms to perform tasks at scale, schedule maintenance, etc.
Project work: Senior consultants occasionally need assistance delivering projects remotely
Teamwork: Identify opportunities for improvement and make constructive suggestions for change, contribute to the process of innovative change effectively, undertake other duties as required by direct leader
Technical Job Requirements
Apple Certified Support Professional (ACSP), or be able to obtain it within 3 months of starting with Fully Managed
Jamf 200 certification required (Jamf 300/400 preferred), or be able to obtain it within 3 months of starting with Fully Managed
Establish and maintain macOS standards, configuration specifications for our macOS fleet
Create and maintain Knowledge Base articles for macOS
Design, build, and administer policies for macOS in Jamf Pro
Create, test, and deploy MDM profiles for macOS
Design, develop, and manage macOS solutions
Administer software deployment, patching, and administration via Jamf Pro
Familiarity with Device Enrollment via Apple Business Manager (ABM)
Experience packaging and building software that can be distributed across geographically diverse systems
Skill and knowledge requirements
We’re flexible but these are a must:
Minimum of 3-5 years of professional experience
Strong verbal and written communication skills
Experience in an IT managed services environment is strongly desired
Ability to work independently with minimal supervision but always with high attention to detail and delivering high-quality work
Ability to remain calm and collected while handling simultaneous priorities
Impeccable follow-through: you always do what you say you’re going to do, and you have the organization skills to track your deliverables
Excellent communication skills at technical and non-technical levels
Advanced troubleshooting skills and adept at utilizing resources and finding solutions
Professional demeanor
Desired Skills and Experience
Advanced understanding of operating systems (macOS in particular for this role), business applications, printing systems and network systems
Technical support experience supporting macOS, Windows and Microsoft Office applications, mobile devices (Android, iOS), backup platforms (e.g. Datto, N-able, Veeam), enterprise-grade antivirus, Microsoft 365, G Suite, etc.
Microsoft certification (MCITP) or similar is an asset
Good knowledge of Windows Server operating systems and server hardware
Experience with Active Directory is a strongly desired
Excellent network skills and experience with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.).
Familiar with scripting languages (Bash, PowerShell, Python, etc.) with a propensity to solve issues with automation
Hands-on experience working with and supporting virtual environments (VMware, ESXi, Hyper-V), SaaS applications, and other hosted products and environments
Interested?
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only applicants selected to continue in the recruitment process will be contacted.
Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.
No recruiters and no phone calls please!
