Senior Operations Manager

A leader in the Restaurant Industry is seeking a dynamic, energetic and self-motivated individual to join their Operation’s Team as a Senior Operations Manager.

The potential candidate must reside in or be willing to relocate to the Greater Moncton area. They must possess a valid driver’s license and have reliable transportation due to the expectation of daily travel among locations in Southeastern New Brunswick.

Responsibilities:

• Focus on leading your team to meet Sales, Gross Margin and Variable Expense targets
• Manage a team of District Managers
• Communicate with the franchisor on operational items and compliance
• Drive sales by ensuring franchisee locations deliver exceptional guest service, including but not limited to high standards of guest service, guest satisfaction and quality and cleanliness in the restaurants
• Ensure locations follow all in-house and corporate policies and procedures
• Coach Managers on a day-to-day basis to help them achieve specific restaurant goals and targets
• Lead by example when it comes to day-to-day operations in the restaurants

Competencies:

• Integrity and Trust – is widely trusted and is seen as a direct / truthful individual
• Leadership – demonstrated experience in leading large teams, ability to set and achieve goals, align resources accordingly
• Insight– ability to understand and communicate financial statement results, ability to complete project plans and how to execute strategies.
• Organization – Can use resources effectively and efficiently to get things done
• Continuous Improvement – committed to ongoing improvement of processes, services and execution

Qualifications:

• Must have Tim Hortons experience
• Post-secondary education in Business Management is an asset
• Minimum of 5 years’ experience in a senior management role
• Strong leadership skills
• Excellent interpersonal, verbal and written communication skills
• Proven ability to develop, coach and build strong Team relationships
• Strong operational skills in the guest-service environment
• Ability to exceed multiple and/or tight deadlines
• Demonstrated success in achieving targets

We thank all applicants for their interest, however, only those selected for an interview will be contacted directly.

Corey Craig Group is committed to equal employment opportunities and providing accommodation for individuals with disabilities. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, or any other protected status in our hiring process. We value diversity and inclusion and strive to create a work environment that is accessible and welcoming to all qualified applicants and employees.

If you require accommodation for a disability during any part of the application or interview process, please let us know. We will work with you to ensure that you have the necessary support and resources to participate fully in our hiring process. Your privacy and confidentiality will be respected, and your request for accommodation will not affect your employment opportunities with us.

Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Moncton, NB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of multi-unit management do you have?

Education:

• Bachelor's Degree (preferred)

Experience:

• senior management: 5 years (required)

Work Location: In person