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Job Description
What is the opportunity?
In this role, you will ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in order to maximize Client experience and assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.
What will you do?
- Responsible for maintaining a high level of specialized knowledge related to Adjustment processing within the Transaction Processing team
- Pre-screen Letters of Indemnity and complete trade corrections and fulfill cash/money movements, as applicable
- Apply Quality Control procedures to ensure trades are adjusted, first time right.
- Monitor Gain/Loss Reports and complete Loss Invoices to reimburse Funds for losses incurred as a result of processing letters of indemnity.
- Update investor accounts by adding messages pertaining to notable actions which have occurred.
- Communicate effectively with both internal and external client groups
- Assist with the audit of adjusted transactions and departmental processes and procedures.
- Review Client procedures and suggest improvements to processes and procedures.
- Work with Manager to update Desk Operating Procedures and other tasks as assigned.
- Strong technical and analytical skills in running/debugging various Microsoft Office application macros.
What do you need to succeed?
Must-have
- Experience within Shareholder Services or similar multi-client mutual fund administration environment
- Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
- Sound knowledge of Error Corrections, compliance /regulation - including Registered Products
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Communicate effectively with both internal and external client groups
- Strong customer service skills
- Computer Literacy - Intermediate
- Sound technical and analytical skills in running/debugging various applications and macros including MS Office
Nice-to-have
- Proven track record in leading initiatives, managing cross-functional relationships
- Completion of IFIC Mutual Funds Operations Course
- Unitrax Recordkeeping System knowledge
- FundSERV knowledge
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Access to a variety of job opportunities across business and geographies
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process ImprovementsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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