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Form of workJob Summary:
Location: Remote in Canada
Division: Ticketmaster North America (Marketplace)
Line Manager: Senior Director, Product Management
Contract Terms: 18-Month Fixed-Term Contract, Full-time, 37.5 hours per week
THE TEAM
The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can’t miss out on.
THE JOB
The Senior Product Manager, Digital Ticket Movement, is a pivotal role in the development of Ticketmaster’s marketplace and Digital Ticketing strategy. This individual will have direct and shared ownership of fan facing products within the Ticketmaster ticket management platform with the goal of creating a seamless and user-friendly fan experience. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth Digital Ticket Movement experience for fans preparing to attend their next event.
WHAT YOU WILL BE DOING
Translate and prioritize business needs into innovative, quality solutions.
Drive product and customer experience from concept to launch, working with cross-functional teams of Product Managers, designers, engineering, and operations across the globe.
Determine and manage requirements and user stories for both internal and client-facing products, and services with input from internal stakeholder and at times external clients.
Write, prioritize, and manage sprints and backlog driven by usage and value insights.
Motivate a talented team of engineers to deliver iterative value with every product release.
Collaborate with product and engineering leadership to contribute to a strategic product roadmap.
Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable.
Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way.
Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.
Work directly with go-to-market teams in order to ensure an impactful launch for all new products and features deployed globally.
Capture, monitor and present hard data (KPIs) to assess assumptions and feature concepts for modifications or future enhancements.
Ability to navigate working across time zones both the US and the globe as we continue to grow our product offerings for every fan worldwide.
Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster’s clients and fans and to define go to market strategy.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
3+ years of product management experience in consumer eCommerce, Saas, or related experience in technology-focused business.
Bachelor's degree or equivalent work experience.
Experience using eCommerce best practices, iterative product development and end-to-end product delivery.
Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.
Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies.
Excellent written and verbal communication skills.
Strong communication and stakeholder management skills, including experience in dealing with remove stakeholders and colleagues.
Product research and discovery skills including competitive analysis.
Understand agile software development process.
Assets:
Experience with mobile web solutions, including responsive design is an asset.
Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus.
Understanding of the ticketing and live event industry is a plus!
YOU (BEHAVIOURAL SKILLS)
Experience with key product management functions such as market research, competitive analysis, requirements definition, concept validation, product roadmap and working within organizations to effect positive change.
Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.
Proven ability to work independently and as part of a team within a highly collaborative environment.
Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
Capable of managing multiple projects simultaneously and handling shifting priorities.
Demonstrated ability to understand and translate technical details into deliverables.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
#LI-REMOTE -
The expected compensation for this position in British Columbia is: $105,000.00 - $132,000.00 CAD annually. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
