Senior Technician

 
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. 
- Competitive Salary
-Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
-Health & Dental Benefits, Pension plan and Stock Matching options
-Growth & Development opportunities to grow in Field Operations
-Receive mentorship from NCC, HE and other roles outside Tech Ops
-Work for an organization committed to environmental protection
-We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
What you’ll do:   
-Attend to activities that fall outside the scope of regular Contractor Technicians calls (i.e. time consuming, intermittent reception problems, riser issues, complicated home networks).
-Resolve Customer impacting issues and Escalations providing feedback for improvements.
-Diagnose and/or correct all technical problems for all Rogers Products to the satisfaction of the customer and in accordance with company specifications.
-Reconnect/disconnect equipment and/or services as per company standards and procedures.
-Maintain strong customer relations through daily contact with customers and in some cases our competition when dealing with escalations and special requests.
-Accurately complete all required documentation pertaining to installations, service, maintenance, and sales activity.
-Work closely with all Contractor Technicians to ensure all standard levels of First Time Right are met.
-Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy..
-Respond to outages on the Access Networks as required.  You must be prepared to work rotating shifts, on call rotation, and be responsible for field work during all weather conditions..  
-Expectation to know and meet MTTR (Mean Time to Restore) targets for Outages, Service Order referrals and Directed Maintenance activities..
What you bring: 
-Post-Secondary Education or Technical Diploma would be an asset.
-Valid driver's license in good standing is required.
-Minimum five (5) year fiber experience.
-Proficient with troubleshooting and usage of test equipment and tools such as SLM, OTDR and VOMs.
-Ability to work shifts, weekends, and overtime, Statutory holidays as required.
-Must be willing to work in adverse weather conditions.
-Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 25+ ft.
 
 
Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Peel Street (7148), Simcoe, ON
Travel Requirements: No Selection
Posting Category/Function: Field Operations & Maintenance
Requisition ID: #
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, the Recruitment Process FAQ.
 
Successful candidates will be required to complete a background check as part of the hiring process.
 
Posting Notes:  Customer Experience