Seniors' Entitlement Coordinator

Role: Coordinate, oversee, support, and implement all aspects of the Seniors Entitlement Service (SES)

Key Duties and Responsibilities:

· Recruit, interview, and screen potential SES Advocates

· Provide supervision, orientation, and training of Volunteers working with SES

· Facilitate monthly advocate meetings and build a sense of team amongst Seniors Entitlement volunteers and staff

· Work collaboratively and provide mentorship and supervision to other SES volunteers

· Act as the senior practitioner in this program, able to model good practice to volunteers and take on situations that may be too complex for available SES volunteers

· Facilitate regular performance appraisals and provide constructive feedback to SES volunteers on a regular basis

· Schedule SES volunteer Advocates and backfill shifts as required

· Recommend policies and procedures as needed for SES

· Approach work utilizing best practice strategies

· Ensure the office and program environment is welcoming, suitable, respectful, clean, and safe for the operation of SES appointments

· Coach and train SES Advocates in awareness about various essential and otherwise beneficial services, programs and resources for seniors. This includes ensuring an SES volunteer handbook is available

· Coach, train, and support SES Advocates in active listening, helping conversations, collaboration, problem solving, addressing/responding to abuse, and addressing/responding to various hardships.

· System navigation (healthcare, housing, financial and legal matters) and the maintenance of the infrastructure that facilitates system navigation Seniors Entitlement advocates and clients

· Support to address elder abuse and unexpected hardships

· Seek out affordable, appropriate training opportunities for SES volunteers

· Raise SES profile, communicate with relevant professionals to network and discuss specific seniors when appropriate

· Foster a connection to key family members and/or friends, seniors supports and other assets that can help with a senior’s life success

· To respond to general inquiries regarding Quadra Village Community Centre (QVCC), and to share in the work of operating and maintaining an inclusive, functional Centre.

· To be familiar with and implement QVCC’s policies, procedures, and practices

· To ensure maintenance and tabulation of statistics and case files regarding SES activities

· To make regular written and verbal reports as required by the Executive Director

· To implement project/proposal development and funding strategies in conjunction with the Executive Director.

· To perform other related duties when required and approved by the Executive Director

Qualifications:              

· Commitment to anti-oppressive, decolonial, and anti-racist practice

· Ability to work with integrity and respect in a diverse, multi-cultural community centre

· Post-secondary degree or certification in a relevant discipline (e.g. Social Work, Community Services, Volunteer Management or comparable filed of study).

· Minimum 18 months experience in supervision and volunteer coordination, with the demonstrated ability to guide and motivate

· Minimum 3 years experience in advocacy, community resource/referral and seniors’ work.

· Demonstrated skills in general office duties such as scheduling, typing, document/report preparation and layout, and knowledge of personal computer applications

· Excellent interpersonal and collaborative ability

· Criminal Record Check and Standard First Aid is required (or agreement to obtain these in a timely fashion)

Benefits and Remuneration:

· $24.50 per hour, with 3 weeks paid vacation

· Paid Wellness Days package

· Eligible for full Extended Health, Dental, AD&D, Life Insurance, and matching RRSP contributions

· Immediate enrollment in the Employee & Family Assistance Program

· Training & Development suitable to position

Hours of Work:

· 20 hours per week with some of the daytime hours scheduled each of the 3 days that SES offers regular appointments

· Ability to respond to time sensitive requests from SES volunteers and urgent matters

· Limited evenings and/or weekends are required. Typically, this is a few days of the year and revolves around overall QVCC needs and event.

Job Types: Part-time, Permanent

Salary: From $24.50 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• Day shift

Ability to Relocate:

• Victoria, BC V8T 1W5: Relocate before starting work (required)

Work Location: Hybrid remote in Victoria, BC V8T 1W5