Servers / Shift Leaders

Egg & Spoon by Trico Communities is looking for well-rounded yolks. Join us today.

The Egg & Spoon is committed to providing healthy and hearty food at a competitive price with excellent customer service and care. We are building a team that will succeed together – tips are pooled, bonuses are paid when the team over performs, and we collaborate every step of the way. This team is only as strong as each member – each of us shows up ready to work and open to any challenge to create joint success every day, week, month, and year.

Our success is your success. Want to join our team?

We are currently recruiting for Servers / Shift Leaders.

This is an hourly flexible position primarily scheduled for weekend coverage.

Position Overview

As a Server, the primary role is to manage the experience of the customers while taking their orders, ensuring that requests and restrictions are accurately and concisely communicated to the kitchen, bringing prepared food, collecting revenue after the meal, and escalating any issues to the attention of the Front of House Manager or Lead Server as appropriate. When not occupied in these tasks, the Servers also bus and clean tables and generally monitor the front of house for safety issues, cleanliness, and unserved customers (providing support or alerting other Servers to the issue).

Job Duties

• Prepare tables for meals, including the complete set plates, silverware, glassware, etc.
• Preparing and serving beverages as required
• Inform customers of daily specials as required
• Check food and beverage for quality and presentation before serving each guest with special attention to specific requests, restrictions, and allergies
• Serve food and beverage to guests in a timely and efficient manner
• Provide educated recommendations to customers on the variety of food and beverages offered
• Receive and process customer payments professionally
• Clear and clean tables promptly accordingly to proper sanitation standards
• Assist in catering, special occasions, and theme events as required
• Understand and comply with health and safety legislation and departmental safe job procedures
• Alert manager to significant issues including safety/cleanliness concerns, incidents impacting customer experience, and significant customer complaints
• Attend staff meetings as required and be aware of changes in restaurant that have taken place
• To uphold and promote the organization’s values and philosophies relating particularly to ethics, morality, and integrity
• Other duties as required

Qualifications and Experience

• Physical requirements - must perform physical activities in a variety of environmental conditions that require moderate strength including climbing, lifting up to 40 lbs (18kg), balancing, walking, and handling of materials. Must be able to stand for long periods of time. Must to able to carry trays filled with multiple dishes and drinks. Must be able to work with others to ensure customers get the right food, made correctly, within a reasonable time window, without creating customer service issues.
• Valid Police Security Background Check within 6 months of start date will be required upon hire.
• Problem solving and conflict management - must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company procedure. Once a problem is solved, must alert manager to the source of the problem with best ideas to mitigate or prevent future issues.
• Communication - must maintain a strong commitment to both verbal and non-verbal communication with the staff and employees, and any other groups you interact while on shift. All team members must work together to create an environment for consistent, positive customer service and supportive team collaboration.
• Flexibility - must be prepared to work overtime when needed and as a team-member assist the support of other employees when required.
• Fit-for-work - must arrive on time, within the reasonable bounds of the dress code, and physically/mentally able to perform assigned tasks safely and effectively.
• Customer Service - must be committed to providing strong customer service regularly including attention to detail when comparing what was ordered versus what was prepared (specifically with dietary requirements).
• Analytical Skills - must know or quickly learn general accounting, kitchen budgeting, and mathematical skills. Must correctly operate various mechanical devices such as POS systems, coffee machines, mixers, light kitchen equipment, dishwasher, etc.
• Innovative Thinking - must identify, develop, and implement new and innovative solutions to seize opportunities, mitigate risks, as well as improve efficiency and quality across the business.
• Must have ProServe certification

Closing Date: Until suitable candidate is found.

We appreciate the interest of all candidates, but only those selected for an interview will be contacted. Please note that a security clearance will be part of the recruitment process.