Server/Sommelier

GENERAL:

• Responsible for the daily set up, breakdown and maintenance of the dining room(s) & patio
• Responsible for serving a section of the restaurant
• Oversee and guide guest's complete dining and restaurant experience
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times
• Assist guests and staff in selecting wines that complement the guest experience
• Provide detailed information about the characteristics of different wines, including flavor profiles, regions, and vintages
• Maintain an up-to-date knowledge of our wine list and make recommendations based on guest preferences
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Provide support in taking food/drink orders and/or assisting with table maintenance in other servers sections when available
• Ensure adherence to Vela’s service guidelines
• Maintain cleanliness of common areas
• Set positive example for staff with full knowledge of food and beverage menu items including the major components of a dish/drink
• Confident and correct use of POS system for order entry and payment processing
• Maintenance and adherence of all health, safety and sanitation (HACCP) policies
• Recognize key people including: regular guests, restaurant partners and investors, VIP guests and contacts related to the company, and follow company protocol related to their visit
• Ensure guest satisfaction by openly communicating with management regarding any guest issues that arise.
• Communicate and report directly to the Restaurant Supervisor and Restaurant Manager

QUALIFICATIONS:

• Be as much of an inspiration of positivity as possible, and acknowledge when you're not 100% yourself.
• SmartServe Certification
• Strong service, food and beverage knowledge required
• In-depth knowledge of various wines, including regions, grape varieties, and production methods
• Detail oriented, organised and professional
• High volume, fast-paced, high profile restaurant experience preferred
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Ability to take constructive criticism, learn quickly and constantly improve
• Strong TOAST restaurant POS knowledge a plus

Job Type: Full-time

Salary: $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Discounted or free food

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Every Weekend
• Holidays

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Toronto, ON M5V 2N2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please describe your level of wine knowledge.
• Are you available on Sundays?

Experience:

• Serving: 6 years (required)

Work Location: In person