AddressThe Opportunity
Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Service and Parts Lead Coordinator.
This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.
**We will offer upto $750 signing bonus based on experience**
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
- Paid Vacation Days
- Pension Plan
- Great work culture
- Fun and dynamic work environment
- Employee discounts on cars and furniture
Responsibilities
- Provide customer service at the Parts and Service to walk-in customers and customers calling into the dealership.
- Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
- Prepare bills of lading, invoices, and other shipping documents.
- Assemble containers and crates in the Parts area: keep it clean and organized.
- Keep records/files up to date.
- Pack goods to be shipped and unpack goods received.
- Must be willing to learn how to drive a forklift.
- Answer phone calls and emails from customers, to book an appointment for service.
- Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.
- Keep the customer informed while the truck is being repaired.
- Check and advise the customers if repairs are approved under warranty.
- Track the ordering status of the ordered parts.
- Follow-up/ update customers when parts are received.
- Effectively interact with customers and staff to maintain a continuous workflow.
Qualifications
- High School diploma or equivalent.
- Must have a valid driver's license and a clean driver's abstract.
- Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
- Experience in the truck industry, rental, or automotive industry is an asset.
- Has great attention to detail.
- Strong interpersonal skills, customer service skills, and troubleshooting skills.
- A good team player, has a sense of urgency, and can multi-task.
- Good work ethic and detail-oriented.
- Ability to perform repetitive heavy lifting (up to 50lbs).
- Keeps their work area very clean and organized.
