Service Install Technician

 
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
Who we're looking for:
Rogers Communication has immediate opening for one install/service technician in St. John’s, Newfoundland.  The position is responsible for the installation and service of Cable television services and products including High Speed Internet. Rogers home phone and Smart Home Monitoring, in domestic dwellings, apartments and commercial buildings.  Rogers Cable Technicians must maintain strong customer relations through daily contact with customers, excellent attention to detail and have strong multi-tasking skills.
What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team.
-Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
-Health & Dental Benefits
-Growth & Development opportunities to grow in Field Operations
-Receive mentorship from NCC, HE and other roles outside Tech Ops
-Work for an organization committed to environmental protection.
-We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
What you will do:
-    Diagnose and/or correct all technical problems (Digital and analogue cable services, Hi-Speed Internet, Home Phone and Smart Home Monitoring services) to the satisfaction of the customer and in accordance with company specifications. Install Cable Television services and products in accordance with established Installation Standards.
-    Inform customers of enhanced company products in an effort to secure increased sales.
-    Complete Company documentation pertaining to calls in accordance with the department processes and standards.
-    Complete all service change requests in a timely professional manner.
-    Complete all assigned projects within established time parameters and standards.
-    You are require to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
-    Excellence in Execution - Strive for flawless execution in everything that we do, resulting in consistently evolving standards of higher overall performance, optimized effectiveness and value to our shareholders, customers and employees by     focusing on our three
-    - KEY SUCCESS FACTORS: Accountability, Adaptability, Customer 1st.
-    - This position is covered under the IBEW 1615 Collective Agreement.
 
What you bring:
-    Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.     - Role Competencies:  Innovation/Creative Thinking; Problem-Solving/Judgment; Achievement Orientation Listening/Understanding/Responding.
-    Previous technical CATV and/or Telco experience would be an asset.
-    Must have a valid driver's license with a safe driving record.
-    Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet.
-    Willing to work flexible shifts and schedules; days, nights and weekends.
-    Willing and able to work in adverse weather conditions.
-    Must have knowledge in wifi and general computer troubleshooting skills
-    Circuit switch and twisted pair cable knowledge would be an asset
-    Communicate fluently in both French and English would be an asset
 
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Austin St. (5142), St. John's, NL
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 279418
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, the Recruitment Process FAQ.
 
Successful candidates will be required to complete a background check as part of the hiring process.
 
Posting Notes:  Customer Experience