Service Manager

Hickman Automotive Group is looking for aService Manager to join our team at HML Burin. If you are a self-motivated individual who has the leadership skills to drive a team, we would love to have you!

The Service Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives, and maintaining service records.

DUTIES AND RESPONSIBILITIES

• Responsible for overall operation and the personnel within the service department.

• Hiring and supervising all service department personnel, as well as monitoring and address their performance in servicing customers.

• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.

• Encouraging Technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

• Ensure departmental productivity and efficiency.

• Exceptional commitment to customer service.

• Member of the management team, collaborating with colleagues in various departments to improve the overall performance and profitability of the business.

Qualifications

• A high school diploma or equivalent, although a college degree is preferred.

• At least five years of experience in the automotive service industry, with at least three years in a management role.

• Strong communication skills.

• Technical as well as mechanical skills.

• Marketing knowledge.

• Supervisory abilities and leadership skills

• Organizational skills.

• Ability to motivate a team to strive for success.

• Charismatic, business savvy personality.

• Must possess a valid NL Driver's License

About us

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What's in it for YOU? Here's what we have to offer:

• Competitive pay
• Collaborative team-driven environment
• Growth within the company
• Coalition groups that work together to generate new ideas
• Canada Life Group Benefits
• Employee pricing on all Hickman Automotive Group vehicles
• Pension plan
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more!

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before March 1st, 2024.

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.