AddressDescription
The Shelter Case Coordinator will have primary responsibility for case coordination and management for women in the shelter with input from the shelter counselors. Specifically, she is responsible for:
Maintain client records in HIFIS/documentation as outlined in the policy procedure manual
Collaborate with Diversion and Outreach staff to ensure smooth systems/processes related to the shelter
Regular communication with team members and manager to ensure efficient and effective service delivery, including providing updates at weekly team meetings on open files and issues arising
Foster positive professional relationships with staff in agencies also serving our client base
Participate in Womens Housing Department training with a focus on continuous improvement
Qualification
Experience working with Indigenous peoples and cultures, and knowledge of how colonial processes continue to impact their lives
Bachelor's degree in social work, Justice Studies, or other human service field OR an equivalent combination of education and experience
2 or more years of case management experience is preferred
Demonstrated experience working with the complex needs of people experiencing homelessness
Knowledge of the child welfare system, income assistance programs, trauma-informed care and family violence is essential
Ability to work independently and as a team
Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset)
Good communication and organizational abilities
Crisis intervention skills
Cultural awareness, and respect for women and children of various backgrounds
Class 5 drivers license
Valid First Aid/CPR certification
For full details visit: https://ywcaregina.com/
