Shift Manager - Baggage Cart Management In Mississauga, On

The main duties and responsibilities of the position include, but are not limited to:

• Ensures effective communication between teams, providing daily updates as necessary on all operational issues and concerns to the Operations Manager
• Initial investigation and reporting of absences. As necessary reorganize staff schedules to cover areas during holidays, sickness, and changes in weather conditions
• Determines frontline vacancies and obtains approval from the Operations Manager
• Recommend various personnel action including, but not limited to attendance monitoring, progressive discipline, new hire probationary reviews and annual performance appraisals
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the H&S Department
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status;
• Organize and ensures appropriate training for frontline staff. Ensure follow-up reviews are completed for all new hires. Monitor and ensure the ongoing training of all personnel
• Periodically reviews efficiencies of operations and assists Operations Manager in improving and upgrading standards, work schedules, etc.
• Regularly inspects/audits areas with Supervisors to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Identify and resolve problems and informs or involves the Operations Manager as necessary. Documents all complaints and ensure there is a resolution.
• Floor management ensuring staff on the floor maintain a high level of customer service, ensure tasks are completed and closed, employees are in full uniform and are abiding by company uniform standards
• Ensures use of iOS technology-based equipment is used to track and verify tasks, and to ensure compliance and mitigate risk in assigned areas
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Complete all necessary management training and ensure all staff are compliant.
• Motivate and encourage Staff/Supervisors to work efficiently and achieve a high standard of work;
• Review/respond in a timely fashion to all client requests;
• Conduct routine checks of designated cart staging areas to ensure proper quantities of carts
• Maintain confidentiality at all times in respect of company and employee related matters and to prevent disclosure of confidential or sensitive information; and
• Performs all other miscellaneous job-related duties as assigned

• The ability to implement and adhere to standards and procedures;
• Health and Safety experience including understanding the Managers responsibilities under OHSA;
• Basic office skills including but not limited to email, word, excel and power-point
• Strong interpersonal skills;
• Excellent verbal and written communication skills
• Smart appearance and professional manner;
• Resilience, ability to work under pressure; Pearson is a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client interaction. Weekend and statutory holiday work are required when necessary.
• Demonstrate a high level of discretion and confidentiality;
• Motivate, develop, and direct people; able to manage own time and the time of others;
• Able to understand information given and to convey information effectively to employees;
• Adapt to operational changes as required/instructed by senior management from time-to-time.
• Ability to manage multiple priorities, and execute tasks with no supervision.
• Experience working in a unionized environment, ability to work with Collective Agreement and provide guidelines and execution.
• In possession of a valid driver's license and maintain a driving record in good standing.
• Able to obtain and maintain a valid Airport RAIC

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.