Shop Assistant Manager

Assistant Service Manager

We are your Maritime John Deere Dealership with 15 locations to serve you, and we are looking for a skilled, dedicated person to fill the position of Assistant Service Manager at our Stratford, PEI location.

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Overview:

Assists the Service Manager in managing the Service Department operations within the dealership with a focus on BRP and Turf to ensure internal and external customer satisfaction is exceptional and above industry standards while maximizing return on investment by optimizing service department processes.

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Responsibilities:

• Assists in communicating, enforcing, and monitoring service department processes
• Assists in creating annual location service department goals and action plans
• Assists in executing service department marketing plan with the direction from corporate service manager and marketing manager
• Assists in coordinating customer clinics, field days, and related promotional events
• Assists in ensuring that all service warranty and Product Improvement Program claims within the required timeframe
• Schedules and assigns jobs and work areas to BRP and Turf techs in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Assists in recruiting, staffing, and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• Participates in training programs required for the development of skills and knowledge
• Assists in operating and maintaining service vehicles, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere, BRP and competitive products

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Qualifications

• Experience working in a service department
• Experience with off road, agriculture, turf, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Able to perform basic computer functions
• Leadership abilities
• Able to analyze and interpret internal reports
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent
• Valid driver’s license

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What We Offer:

• Full-time employment
• Opportunity for advancement within a progressive organization
• Competitive compensation package which includes salary
• Family health benefits
• Company pension plan
• Boot and tool allowance
• We are now offering a personal finance training program through Enriched Academy for all our employees

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Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Please submit your resume today!

Job Type: Full-time

Salary: $50,000.00-$58,000.00 per year

Benefits:

• Company pension
• Extended health care

Schedule:

• Day shift

Work Location: In person