Site Relationship Manager

Probity Medical Research (PMR) provides administrative support services to clinical research sites from our head office in Waterloo, Ontario, Canada.

We are a rapidly growing company focusing on service and a commitment to advancing clinical research. PMR is an equal-opportunity employer with competitive wages, healthcare benefits, and an inclusive environment.

PMR is looking for a candidate for our Site Relationship Team. Reporting to the Site Relationship Lead, the Site Relationship Manager is responsible for, but not limited to, Principal Investigator site onboarding, monitoring, planning, and support duties to sites in support of the departmental administrative tasks, and ongoing Site Relationship.

In this role the candidate should be resourceful, engaging, able to resolve issues in a timely fashion, creative in finding solutions for existing or novel issues, confident, and highly organized. The candidate must be flexible to meet the demands of our growing organization and looking for a full-time, permanent long-term career with our organization. The ideal candidate will have a pleasant disposition, impeccable attention to detail and organizational skills, and proven work experience in a clinical coordinator position.

Application Directions: Interested applicants are required to apply with a formatted WORD document resume. The resume should list relevant education including completion dates with any relative work experience inclusive of period and work location.

The prerequisite for your application consideration: candidates MUSTcomplete the Indeed skills testing provided at the end of the application. This information will provide proof of your skills in these areas to ensure your abilities are suitable for the requirements for this position. For best access, we suggest using a tablet or laptop to do the testing.

We thank all applicants for their interest, however, only successful candidates achieving a grade on Indeed testing of Highly Proficient or above will be contacted.

Job Responsibilities and Duties

• Maintain regular contact for sites and assist with site requests
• Act as a liaison between sites and Probity
• Schedule regular check-in meetings with sites to provide guidance, address ongoing issues, and strategize means to enhance site performance
• Provide sites with an overview of upcoming studies, recruitment performance, and a list of studies in feasibility
• Assist the site with general questions and providing guidance about clinical trials and PMR processes.
• Assist internal parties with advising the site on clinical trials and PMR processes.
• Site Start-Up completing tasks and communicating
• Maintain up-to-date general site information in company software
• Maintain copies of the site’s written procedures and corresponding training logs on company software.
• Assist sites with updating and guide the development of written procedures
• Notify Site Relationship Assistants (SRAs) of site staff changes, so that general clinical trial training is provided and CVs are standardized
• Communicate with the site to obtain local laboratory / third-party service provider supporting documentation (e.g., accreditation certificates) regularly
• Performance monitoring and strategic planning (recruitment, workload, etc.)
• Coordinate site changes (e.g., site relocations, site name/legal institution name change, site closures, PI changes) and provide PMR teams information regarding compliance, advertising, and other trial issues, requirements, and processes
• Provide necessary support as requested (insight into any site issues, information about the site, etc.) to the Regulatory Inspections Team and maintain open communication with the Regulatory Inspections Team throughout the audit.
• Preparing documents for sites using company templates
• Perform other duties as assigned

Skills

• Attention to Detail
• Excellent Communication Skills (oral and written)
• Strong Organizational and Prioritization Skills
• Time Management Skills
• MS Office Proficiency
• Ability to work independently and be a team player
• Adaptable/Flexible
• Collaborative
• Solid Problem-Solving Skills
• Creative and Innovative Thinking
• Decision Making

Qualifications

• A 4-year honours degree with a science background or a college diploma in Regulatory Affairs, scientific or Clinical Trial Management
• 2-3 years of similar work experience
• Science or clinical trial experience required
• Self-starter with a positive attitude, ability to take the initiative, and work with minimal supervision
• Ability to follow through and complete overlapping projects
• High level of critical and logical thinking, analysis, and reasoning
• Enjoys administrative work; sitting consistently at a desk using a computer to review multiple documentation platforms and resources to prepare and complete necessary work
• Advanced Microsoft Office Suite Knowledge (Word, Excel, and PowerPoint) and PDF software

Working Environment

• This position is mandatory for candidates to be in office for the first 4 - 6 weeks at minimum for training. After the training period, if the candidate proves to their team lead they are fully capable of performing tasks efficiently and can meet security and home office setup requirements HYBRID remote working terms could begin. This is an option, as staff can choose to work full-time from our office.
• Manual dexterity is required to use desktop computers and peripherals.
• Mental Demands: Manage multiple tasks/projects simultaneously and be able to work within tight deadlines for task completion, which may cause stress

Job Types: Full-time, Permanent

Salary: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Flexible schedule
• On-site gym
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Application question(s):

• Are you located in Waterloo Region or capable to commute to the office daily for the initial 4-6 wk training period and onsite meetings when required with a minimum of 24 hours notice?
• Are you currently attending university or college or enrolled in courses and looking to do further education in the next year or two?

Education:

• Bachelor's Degree (required)

Experience:

• Clinical Trial or Regulatory Affairs: 1 year (required)

Work Location: In person

Application deadline: 2024-02-27
Expected start date: 2024-03-11