Sites Trainer

Position: Sites Trainer

Hours: Monday to Friday; 8:30am-5:00pm EST

Type: Full-Time; Permanent

Location: Remote

DriverCheck is growing!

Founded in 1996, DriverCheck is a leading occupational health company with over 700 staff, over 6,400 employers, and services across Canada. We conduct approximately 300,000 medical tests in a normal year, offering alcohol and drug testing, occupational health services, fatigue management, and injury management programs. The Company’s purpose is to build a healthier and safer world. As we live out this purpose, DC is constantly growing and evolving. Our people, the DC Family, are always at the forefront of this journey.

What we offer:

• FAMILY focused culture
• Excellent Training Program
• Supportive continuous learning environment
• Competitive Wage
• Competitive Group Benefit plan

Primary duties and responsibilities:

• Work in conjunction with the Customer Service and Sites staff to coordinate and facilitate collection site and client training
• Ensure services are compliant with all applicable legislation
• Monitor legislation and facilitate the transfer of best practices and experience across the department
• Monitor, review and maintain the effectiveness of processes
• Meet with key representatives of client organizations as required
• Meet with key representatives of suppliers as required
• Assist in developing and implementing new service offerings, working in conjunction with appropriate co-workers across the company § Accountable for maintaining and remaining current with all Certification requirements
• Prepare and deliver drug and alcohol training for contracted collection sites in person and via teleconference
• Prepare and deliver client training related to reasonable suspicion drug and alcohol testing in person and via teleconference
• Responsible for auditing collection sites and their processes pertaining to drug and alcohol collections
• Responsible for handling sites related requests and processes accurately and efficiently
• Handle site inquires and complaints as well client/site related issues and training opportunities
• Liaise with collection sites throughout diplomatically, maintaining a strong, effective relationship
• Be proficient in the set-up and training of sites
• Responsible for handling site supply orders, new site set-ups and site cancellations
• Assist with after-hours questions and troubleshooting situations on a rotational basis
• Back-up coverage for Collection Sites department when required

What you need to be successful in the role:

• Excellent customer service and communication skills while maintaining quality
• Detail oriented and accurate
• Ability to work independently as well as in a team environment
• Demonstrate excellent critical thinking, decision-making and problem-solving skills
• Ability to multi task in a fast paced environment with constantly changing priorities
• Willing and able to travel as required to meet training needs of Sites and Clients Position
• Maintain a flexible schedule in order to meet Site and Client training needs and requirements, this may include working various shift times to accommodate training requests.

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.