Skip Tracer/Researcher

Location: Stratford, Ontario or Etobicoke, Ontario

Requisition ID: JR0000464

Status: Permanent, Full-time

Job Close Date: January 7th, 2024

We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers – one conversation at a time.

We are looking for a Skip Tracer/Researcher, to help grow our business and contribute to our future.

A Researcher is responsible for locating an individual’s whereabouts and their assets. In this role the Researcher will have to be a strong communicator while having the ability to work independently. Reporting to Contact Centre Manager - UPL, other highlights include:

• Locate customers and their assets using basic and advanced skip tracing tools to provide to bailiff for service and/or repossession.
• Identify assets for garnishment and/or execution.
• Communicate with third parties for the purpose of acquiring customers’ location information.
• Search private databases, public records, and the world-wide web.
• Review and analyze credit applications and reports.
• Verify customer information.
• Diarize accounts for next action.

What you’ll need:

• At least a high school diploma or GED is required.
• At least 2 years of skip tracing experience preferred.
• May be required to work evenings and weekends.
• Excellent analytical, research, investigative and organizational skills.
• Ability to read, write and speak fluent English.
• Complete knowledge and understanding of all relevant federal, state, and local collection regulations including the Fair Debt Collection Practices Act (“FDCPA”).
• Ability to use standard office equipment including a computer, keyboard, copy machine, phone system and calculator.
• Familiarity with Microsoft Office applications (Outlook, Word, and Excel) and collection software.
• Advanced knowledge of skip tracing applications and websites.
• Basic typing skills.
• Ability to be self-motivated.
• Desire to work with others in achieving company and client goals.

What we offer:

We believe in progress with purpose.

• Best in class performance and service levels
• Exceptional customer care
• Multi-language client support

We support your growth.

• Career development opportunities
• Access to thousands of learning opportunities to support your personal and professional interests

We care about people.

• Award winning Corporate Culture
• Competitive benefits package
• Hybrid work schedule
• Recognition programs

Help us deliver exceptional customer care, one conversation at a time. If this opportunity interests you, please apply on our career page below by January 7th, 2024.

https://isc.wd3.myworkdayjobs.com/en-US/ISC/job/Skip-Tracer-Researcher_JR0000464

We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

UPLevel is a subsidiary within ISC (TSX:ISV). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Extended health care
• Vision care

Work Location: In person