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SalaryJob Posting: Full-Time Spa Concierge
Position:Spa Concierge
Location: Historic Old Toronto
Schedule: Full-time (Friday to Tuesday), minimum 30 hours
About Us:
Situated in Historic Old Toronto, Bahn Thai Spa and Wellness Centre stands as an Eastern sanctuary amidst the bustling heart of downtown, just steps away from St Lawrence Market and Eaton’s Centre. Recognized as the #1 Spa and Wellness destination in Toronto on Trip Advisor, we are deeply committed to the ancient art of Traditional Thai Massage, aiming to heal not only the body but also the mind and spirit.
What We Do:
Drawing from the rich heritage of Traditional Thai Massage, our practice, known as nuad phaen boran or นวดแผนโบราณ, traces its roots back to ancient Thai Buddhist monks. Designated as an Intangible Cultural Heritage by UNESCO in 2019, this ancient healing art is at the core of our services, ensuring our clients return time and again for its rejuvenating effects.
What We're Looking For:
We are seeking an enthusiastic and dedicated individual to join our team as a Spa Concierge, under the supervision of the owner. This hybrid role encompasses facility maintenance along with front desk reception duties. The ideal candidate will have prior experience in facilities maintenance (front desk/reception experience is a bonus) and a strong passion for delivering exceptional customer service. A team player with excellent communication skills, you'll thrive in a fast-paced environment while upholding our commitment to maintaining a 5-star standard.
Responsibilities Include:
- Maintaining the Spa to a 5-Star standard
- Following all company policies and procedures for daily, weekly, and monthly tasks
- Performing all facility maintenance duties including laundry, cleaning, and organizing
- Welcoming guests with professionalism and enthusiasm
- Developing and maintain good relationships with clients
- Dealing with difficult customers in a courteous way
- Having good written and oral skills and answer all email correspondence promptly
- Ensuring the highest standards for quality, customer service, health, and safety
- Becoming fully knowledgeable about our products and services
- Handling email and voicemail correspondence efficiently
- Opening and closing the Spa
- Processing POS and cash transactions accurately
- Have basic knowledge of telephone system, computers, printer
- Assisting in the training of all new Desk Staff
Requirements:
- 1+ years of retail and customer service experience
- 1+ years of facilities maintenance experience
- Office/reception experience is advantageous
- Effective time management, prioritization, and communication skills
- Relevant education or equivalent work experience in customer service/retail
- Familiarity with appointment booking software (Mindbody) is a plus
Benefits:
- Free 90-minute massages monthly (after 3-month probationary period)
- Paid lunch break (30 minutes)
- Free 3-hour Introduction to Thai Massage course (after 3-month probationary period)
- Opportunity for personal and professional growth within our close-knit team
Why Join Us:
At Bahn Thai Spa and Wellness Centre, we believe in spreading wellness and positivity through the transformative power of Thai massage. We value your contributions and offer opportunities for upward growth and development. Join our intimate team of passionate individuals dedicated to bringing joy and healing to our community.
Application Process:
To apply, please submit your resume along with a cover letter explaining why you would like to work with us. We appreciate your interest in this position and will conduct phone interviews followed by an in-person meeting with your prospective team.
If you're ready to embark on a journey of wellness and fulfillment, we invite you to join us at Bahn Thai Spa and Wellness Centre. We look forward to hearing from you!
Note: The application process may involve phone interviews followed by an in-person meeting with the team.
Job Type: Full-time
Salary: $17.00-$19.00 per hour
Expected hours: 28 – 35 per week
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Experience:
- retail: 1 year (required)
Work Location: In person
Application deadline: 2024-04-12
Expected start date: 2024-04-15
