Spa Concierge Supervisor

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Concierge Supervisor

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

The Spa Concierge Supervisor is responsible for the ongoing, daily operations of the spa. Leadership and commitment to wellness will inspire your team to deliver exceptional service. Spa Concierge Supervisor reports directly to Spa Manager.

Why Kananaskis Nordic Spa?

• Onsite staff accommodations, which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Health and Wellness benefits, including; Life Insurance, Accidental death and dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)

Summary of Responsibilities

• Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
• Strictly enforce the privacy and confidentiality of all guest information
• Direct and lead the day to day front of house operations
• Balance administrative, operational and colleagues needs
• Assist in recruitment and development of all Spa Concierge and Reservations teams
• Evaluate the training needs of the team and assist the Spa Manager in performance management and coaching
• Assist Spa Manager to conduct regularly scheduled department meetings
• Act as Spa Concierge/Reservations when necessary
• Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
• Demonstrate pride in work by creating positive energy, team work, excitement and fun
• Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
• Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
• Acknowledge all guests, anticipate their needs and respond promptly
• Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
• Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
• Have complete understanding of and adhere to all company policies, procedures and standards
• Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
• Other duties as assigned

Our Ideal Candidate

• 1 year minimum experience in a leadership or management role in a luxury environment
• Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
• Must be highly self-motivated
• Possess passion and natural inclination for Guest Service and Health and Wellness
• Must have excellent communication skills both written and verbal
• Must possess professional presentation
• Must possess compassion for people
• Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
• Must have excellent time management skills
• Computer literacy and previous reservation software and POS experience preferred
• Ability to focus on attention to detail, remaining professional and courteous at all times

Working Conditions

• Include but are not limited to;
• Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
• Frequent standing and walking throughout shift
• Frequent bending, kneeling, pushing, pulling
• Frequent ascending or descending, stairs and ramps
• Frequent lifting and occasionally required to lift up to 25 lbs.
• Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c to +30c

Visa Requirements

• All applicants must be legally entitled to work in Canada.

Probationary period

The chosen candidate will be on a 90 day probationary period for the Spa Supervisor Role, during the 90 days KNS will assess if the candidate will be a good fit for the position. Please see list below of expectations that will need to be met during probationary period to be successful in the role;

• Included but not limited to;
• Good to excellent attendance (meaning not missing more than 3 days in the 90 days)
• Being on time for shifts
• Taking initiative to find solutions to problems
• Being a positive and contributing member to employee morale and KNS work Culture
• There is to be no guest/employee complaints regarding the chosen candidate
• Ensuring to lead by example and be positive about work/village practices (Klickbook, Kananaskis Village, other managers, other employees, guests)