Spa Housekeeping Manager

Job Description

As the Spa Housekeeping Manager, you are responsible for the overall cleanliness, detail, servicing, resources, and care of the entire Nordic spa facility. You will lead the Spa Attendant department to ensure the entire facilities and pool deck are kept to the highest standard while working in partnership with Aquatic Facility Manager to ensure the pool water quality is clean and in accordance with our brand and Provincial Regulatory standards.

Why Kananaskis Nordic Spa?

• Onsite staff accommodations, which include a residence, convenience store, and employee fitness centre
• One meal per day in our employee cafeteria (taxable benefit)
• Health and Wellness benefits, including; Life Insurance, Accidental death and dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)

Summary of Responsibilities

• Leads and supervises the spa attendant and cleaning teams to ensure efficient and effective operations.
• Collaborates with the General Manager and Aquatic Facilities Manager to develop and implement strategies for improving cleanliness and maintenance standards.
• Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools and facilities.
• Maintains a visible presence in daily operations to support quality first impressions for guests.
• Develops and manages the department budget in coordination with the General Manager and accounting team.
• Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
• Ensures productivity goals are met while seeking cost and labor efficiency.
• Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity.
• Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
• Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
• Champions safety protocols and ensure compliance with quality standards.
• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
• Develops and implements deep cleaning practices to maintain equipment longevity.
• Leads by example with a hands-on approach to spa cleanliness duties.
• Fulfills any other duties assigned by KNS Leadership as necessary.

Our Ideal Candidate

• 3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
• Preference for those with experience in the hotel, hospitality, or aquatic industry
• Must have excellent interpersonal and communication skills
• Recognized team player and a self-starter with strong organizational skills
• Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
• Proficient in Windows, PMS, and MS Office applications

Working Conditions

Include but are not limited to;

• Ability to work a variety of shifts including early mornings, late evenings, weekends, and holidays
• Standing or sitting for extended periods
• Ability to communicate by phone, email, and in person
• Frequent bending, kneeling, pushing, pulling
• Frequent ascending or descending, stairs and ramps
• Lifting
• Working with chemicals
• Working in noisy environments
• Willingness and ability to work outside in all seasons and in all weather conditions as required
• Ability to perform physically strenuous work

Team You Will Lead

Management of Spa Attendant and Cleaning Team.

Visa Requirements

All applicants must be legally entitled to work in Canada.

Subject to a criminal record background check.