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Form of work
SalaryRequisition ID: 179382
Career Group: Corporate Office Careers
Job Category: Store Support & Customer Care
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia; Alberta; Manitoba; Ontario
City: Mississauga, Toronto, Calgary, Stellarton, Winnipeg
Location: Foord St. Office, Sobeys Innovation Hub, Tahoe Office, Winnipeg Office, Calgary Office, King St. Office
Postal Code: B0K 1S0
Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
All career opportunities will be open a minimum of 5 business days from the date of posting.
Overview
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have an opportunity for a Customer Care, Store Support Process Development Specialist to join our team. The Process Specialist will focus on our customers needs and experience. Will support current software technology available and viable for future support. Work towards sustainability, national alignment, and identify continuous improvement opportunities with technical enhancements, with best-in-class processes.
Key Responsibilities
The Process Development Specialist will be a supporting our Customer Care, Store Support teams. You will work in a highly collaborative environment, developing relationships and partnering with associated teammates across the Country. You will work closely with Information Technology analysts to develop process and offer enhancements for software systems within our organization.
What you will get to do in this fast-paced role:
- Proficiently understand business processes and portfolio of services provided within our National Customer Care and Store Support teams
- Proficiently understand the software tools used to support Customer and Store Support teams
- Deliver comprehensive Dashboards and reporting to measure results against Key Performance Indicators
- Build, maintain, and improve upon current reporting analytics portfolio and process libraries
- Provide business teams and leadership with regular reporting determining trends, service level agreements and case handle times; opportunities and successes
- Work closely with Information Technology analysts to discover issues, opportunity for enhancements and solution discussions
- Test IT solutions end to end; functionally; interactively and ensure integration and acceptance of the software
- Collaborate in investigations and problem-solving with both IT and the business users
- Collaborate and work collectively through communications, training material with content applicable to target audiences and aligns with overall program objectives
- Support continuous improvement roadmaps that will deliver significant and quantifiable improvements
Skills and Experience Requirements
- 1-3 year experience in relevant process establishment and/or testing software experience
- Excellent communication skills and ability to build meaningful team relationships to drive results
- Process driven with ability to interpret, analyze and measure metrics for results
- Strong ability to analyze data for level trends and specific data points
- Ability to summarize data and create value-added reports Willingness and flexibility to course correct to support change requirements and process sustainability
We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
