AddressHours37.5Workplace ModelHybridPay Details
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Department OverviewThe Mobile Mortgage Salesforce (MMS) is an exciting and dynamic national sales channel within TD responsible for acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection. Our National Mortgage Salesforce team delivers new customers to the bank and contributes to the volume, profits and market share of TD's Real Estate Secured Lending (RESL) portfolio. In addition, our MMS team is responsible for bringing new banking customers to the TD branch network using secured lending products as the delivery vehicle. They operate on an entirely mobile platform from a home office base, to develop Mortgage and Home Equity FlexLine referrals from realtors, builders, financial planners and other centers of influence. Based on a commitment to discovering and achieving what truly matters to each client, each MMS leverages a distinct discovery process and collaborates closely to take an integrated approach to building a financing strategy that reflects each client's unique needs and delivers the full spectrum of TD products and services.The MMS and Broker Enablement and Support group is a National team accountable for the development and execution of the MMS and Broker Channel strategies, delivering business performance insights to drive growth and increase productivity as well as the creation and the implementation of policies, processes, and capabilities supporting our MMS and Broker Channels. Working closely with our Builder Partnerships, One TD partners, RESUL, and the Channels leadership team, supporting 1A channel governance, conduct risk, channel engagement programs (R&R, rallies, conferences), and the management of the Mobile Mortgage Specialist Assistants.
The Builder Development team is an exciting and dynamic area within SSF and an opportunity to make a big impact. On our quest to #1 market share, the National Builder Development team strives to support the development of deep and long-lasting relationships between Mobile Mortgage Specialists (MMS) and third-party centres of influence (COI) in the Builder and New Homes Sales space. By offering meaningful advice and the right lending solutions, relationships between COIs and MMS professionals can help our customers achieve their homeownership goals
Job DetailsThe Builder, Regional Sales Manager role is a key sales management position within the SSF that reports to the Senior National Manager, Builder Development. The successful candidate will work with internal and external Regional partners to increase TD's market share and RESL referrals by developing and maintaining quality third party relationships with our Builder & New Homes Sales community. This role is primarily focused on driving awareness of our builder programs and referral programs with the Builder and COI's dedicated relationships while driving referral opportunities over to the Specialized Sales Force Channels.The Regional Sales Manager uses a disciplined approach to a rigorous and transparent sales management process, which includes planned sales activities, coaching, builder site onboarding and regular ongoing documented summaries and tracking.
- Proactive and reactive approach to Builders and COI's, by making planned and reoccurring out-bound "coaching" calls to high-value relationships, as well as troubleshooting incoming inquiries as a subject matter expert, for the purpose of achieving agreed upon mortgage referral business results.
- Lead, coach and develop MMS colleagues to provide exceptional service on Builder sites, including but not limited to pipeline management, advice-giving strategies, customer solutions and sourcing new opportunities.
- Contribute to TD's real estate secured lending success as a brand ambassador at New Homes Industry related events to build positive relationships with new and existing Builders and New Home Sales Brokerages
- Deepen high-value Builder and Realtor relationships by establishing reoccurring connections with Builder owners, New Home Sales Brokerages and their respective employees to source new opportunities
- Understand TD's Real Estate Lending products, policies, and pricing as well as a working knowledge of TD's Builder Capped Rate Mortgage Program, including the competitive landscape.
- Act as a subject matter expert and share industry competitive insights with the broader Builder Development Team
- Contribute actively in business transformation by supporting colleagues through meaningful change management activities and communications.
- Model TD guiding principles to ensure consistency in doing what is best for the customer to help them achieve their needs.
- Build a culture of empowerment and discovery by sharing knowledge, promoting open dialogue and motivating the team to achieve common goals.
- Act as the first point of contact for issues raised from Builders and New Home Sales professionals, as well as onsite MMS to ensure optimal resolutions and service management support.
- Provide industry competitive analysis, including pricing, products and programs to the Senior Manager.
** Travel into Durham, Peterborough and Barrie Areas may be required***
Job Requirements- Seasoned professional with an undergraduate degree and at least 5 years of relevant experiences leading teams in distribution channels and people management.
- Visionary leader with demonstrated experience of effective coaching and relationship building with centers of influence.
- Strong communication skills, business acumen, ability to influence and effectively communicate change.
- Ability to operate effectively within a national model and adapt to regional needs.
- Driven to win with a history of making an impact and delivering superior results in both the short and long term.
- Strong sales organization
- Positive attitude, quick start and self-motivator, along with entrepreneurial skills.
- Experience in working with "B2B" partners.
- TD Canada Trust product and policy knowledge; RESL subject matter expert.
- Previous business development and sales management experience is considered an asset.
- Proven success in a competitive and demanding sales environment including strong sales process organization.
- Demonstrated ability in achieving business objectives through business planning activities, coaching and skills development.
- The incumbent needs to have strong impact and influencing skills and understands how to execute in a dynamic environment.
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
