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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
Reporting to the Director, CCT Engineering Transformation. This position is responsible for leading various ET related initiatives across multiple roles and teams. The incumbent will track CCT (Contact Center Technology) progress against the larger enterprise goals, ensure alignment, influence priorities and address gaps in process. The position will be responsible for strategic planning of work on a quarterly and annual basis.
What will you do?
Lead small to medium complexity initiatives related to DevOps, SRE and Automation
Develop quarterly and annual plans to deliver against RBC’s strategic programs
Track and report on progress on a regular basis
Partner with various development teams to drive adoption of new technologies
Establish new and/or modified processes where needed to support cultural / technology changes.
Assess and anticipate how in flight projects will influence our day-to-day work
What do you need to succeed?
Must-have
This role provides leadership focused on CCT Engineering Transformation initiatives. Experience in the following core disciplines is highly desired.
DevOps
Site Reliability Engineering (SRE)
Cloud development
Software as a Service (SaaS)
Vendor Management
ITIL
DevOps & Site Reliability Engineering (SRE) best practices and familiarity with tools such as IBM Urban Code Deploy, Jenkins, GitHub, Ansible, ELK Stack, Grafana
Cloud native development / Software as a Service (SaaS): experience in the capacity (one of) developer, tester, architect to ensure level of understanding is adequate
Agile (SCRUM / KANBAN): experience in the capacity (one of) a project lead, scrum master, product owner
Strong organizational & decision-making skills.
Challenges status quo and responds with innovative solutions
Nice-to-have
Familiarity with IT Service Management (ITIL) principles
Familiarity with contact centers and supporting technologies such as Genesys, SIP, Verint, etc.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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