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Job Description
WHO ARE WE?
About RBCx
RBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars - Banking, Capital, Platform, and Ventures - combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn't just a place to work, but a place to belong.
About Strategic Design
Strategic Design (SD) is one of several Centres of Excellence within RBCx. This team is made up of top talent from across a variety of disciplines (research, design, content, etc.) and leverages proven human-centred design methods to discover new and enhance existing venture businesses, such as Mydoh.
About Mydoh
Mydoh, one of several venture businesses created and built at RBCx, is a money management app and Smart Cash Card designed to help parents help their kids gain money skills and build financial literacy. As an organisation we're looking for trailblazers and innovators who want to help the next generation of Canadians build a strong financial foundation. If that's you, we can't wait to connect.
WHAT IS THE OPPORTUNITY?
We're looking for a Staff Product Designer to join our team. The ideal candidate is a master-craft individual performer who leverages their deep expertise to support the development of our design strategy and product vision. They leverage their experience and know-how to elevate Mydoh's specific and SD's broader design practices and set a high bar for quality through exceptional, thoughtful design and execution. They also provide executive oversight, coaching and mentorship, and indispensable advice and inspiration to a team of designers and cross-functional team members across Mydoh and SD. They attract top talent and elevate performance through their influence and leadership, while leaving direct people management and administrative duties to other leaders on team.
We're looking for someone who can apply design thinking and human-centred design methodologies to define and design our north star customer experiences, and collaborate with other designers, developers, and product managers to refine current state products and services. We also want someone who will push our creativity and technical innovation, leaning on their experience and proven record of designing similarly high-performing and engaging mobile apps, banking, and/or payment solutions.
WHAT WILL YOU DO?
Be a visionary, setting a high bar for design and pushing our thinking to reimagine what Mydoh can be
Independently and collaboratively to discover, produce, execute, and validate solutions end-to-end that transforms Mydoh's user experience
Work with close-knit design teams and agile pods on large-scale initiatives to create a better end-to-end experience across our mobile app and payment vehicles
Apply systems thinking to the creation, maintenance, and growth of our design system, ensuring consistency and simplicity at every touch point
Leverage strong storytelling to build trust with partners and influence the direction of our business; Communicate and develop relationships with team members and stakeholders at all levels of the organisation
Adapt your skill sets across challenges within the product life cycle - from identifying problems, research, ideation, and execution
Leverage qualitative and quantitative consumer research to inform design decisions ensuring that Mydoh (among other ventures) deliver on our customers' wants and needs
Work with agile pod teams to provide coaching and quality assurance on our design outputs
Demonstrate good judgement in evaluating talent; provides feedback to shape the design practice
Partner with other design leaders across SD and RBCx to share best practices, assess talent, and push the level of quality delivered across all ventures
Build your brand as a thought leader, elevating your profile within and outside of RBC and showcasing that SD is a leader in design best practices
WHAT DO YOU NEED TO SUCCEED?
Comfort in asking "why?" - you believe in data-driven decision making that leads to unique solutions to user problems
A deep collaborative approach to problem solving - you understand how to build relationships, actively listen, and work with others to move our business forward
Support for continuous and iterative improvement - you are comfortable and an advocate of design thinking and agile methods
Being meticulous and precious - you advocate and deliver beautiful visual design balanced with intuitive and elegant UX
An adaptive mindset that is able to navigate challenging and ambiguous problems
Must Haves:
7-10 years of digital product design experience or a similar role
A deep portfolio that illustrates a range of strategic thinking, research, interaction design, and visual design
Expertise with industry-standard design tools such as: Figma, Adobe Creative Suite, among other tools
Excel at advocating for design recommendations, storytelling and providing/receiving constructive feedback
Hands-on experience working in an agile environment
Experience with defining information architecture, interaction patterns, and user flows
Experience interpreting user feedback and behaviour insights while informing and proposing new consumer/UX research and information collection techniques
Deep understanding of core design principles related to typography, information hierarchy, colour theory, the use of white space, etc
Experience implementing design reviews, product design processes and design hand-off practices while finding ways to optimise and enhance these processes
Undergraduate degree in Design (e.g., interaction, visual communications, product, industrial) or a related field or equivalent experience
Nice-to-haves:
Experience in fintechs or startups leading digital banking, payments, and/or financial product development
Experience in Banking or Financial Services, and/or at large, matrixed organisations
Experience in designing digital experiences or games for children, teens, and/or families
A strong understanding of Accessibility and Inclusive Design practices
Advanced design in Design, Product Management, Software Engineering, or related fields
Exploratory work with new AI-driven tools that supplement or augment the work of designers, researchers, and/or developers
WHAT'S IN IT FOR YOU?
We are building something completely new in a dynamically changing industry. It's never been done before. You have the opportunity to leverage the significant resources of our business and brand to make that change happen in the real world.
In addition, we offer;
A comprehensive Total Rewards Program including bonuses and flexible benefits
A dedicated manager who will support, coach, and work with you to develop an individual career growth plan
Support from other Leadership within Strategic Design for additional coaching opportunities
An agile, collaborative, progressive, and high-performing team
A remote and flexible working environment
The tools you need to stay connected, work collaboratively and design efficiently
Job Skills
Business Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) DesignAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
