Stock Fulfillment

SUMMARY

Reporting to the Warehouse & Logistics Manager, Stock Fulfillment is primarily responsible for keeping displays, coolers and shelves fully stocked and delivering the best possible customer experience on the retail floor. This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable, and non-customer-facing activities (e.g., stocking and rotating merchandise, monitoring expiry dates and removing out-dated and damaged stock).

MAIN DUTIES:

• Comply with company policies and procedures; supporting company mission, values, and standards of ethics and integrity
• Responsible to meet or exceed all goals and key performance indicators (KPIs) as applicable
• Under the direction of the Warehouse & Logistics Manager; give each customer immediate and undivided attention, following through on all guest questions and requests; keep all cases, fridges, freezers and shelves clean, well-stocked and properly rotated
• Accept and process product from Pender warehouse
• Maintain back stock areas according to the Warehouse Floor Plan
• Prepare daily for next day stocking (splitting, labeling, packaging, shelf tickets)
• Monitor expiry dates and TOS, both in store and back stock and report to Warehouse & Logistics Manager
• Ensure promotional/clearance/sale signage is brought to the retail floor in a timely manner
• Be aware of and gain knowledge of new products and their placement
• Ensure department supplies are well stocked and cleanliness is maintained
• Notify Warehouse & Logistics Manager of any errors in retail pricing or signage
• Notify Warehouse & Logistics Manager of dated/damaged/stolen product or empty packaging
• Practice proper use, care and maintenance of all tools and equipment required by the position
• Know and practice proper lifting techniques
• Report safety concerns, violations and hazards immediately to the Warehouse & Logistics Manager
• Effectively communicate with all Team Members regarding proper department operations
• Answer telephones, when time permits, as per company protocols and with proper etiquette
• Attend all department, store and training meetings when scheduled
• Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards
• Act with integrity and trust, modeling behavior that respects employees, peers and customers in accordance with the core values of the Company
• Comply with the standards, policies and procedures outlined in the Gourmet Warehouse Employee Handbook
• Perform any other duties as requested by management within entire store footprint

QUALIFICATIONS, COMPETENCIES & EXPERIENCE:

• Superb customer service skills with a desire to provide a great shopping experience for customers
• Must be able to work well and communicate effectively and positively with inventory and delivery personnel
• Attention to detail and eye for consistency
• Understanding of product placement
• Reliability and punctuality
• Ability to take own initiative and work under own direction taking accountability and responsibility for actions
• Able to multi-task in a fast-paced environment and maintain a professional demeanor under stressful situations
• Open availability for flexible scheduling including evenings, weekends and statutory holidays
• Ability to stand and walk for extended periods of time
• Ability to meet the physical demands of the job

WORKING CONDITIONS:

• Hourly Full/Part Time: Generally scheduled 24 to 40 hours; more hours may be required based on the needs of the store
• Requires morning and afternoon availability any day of the week
• Physical ability to perform tasks that may require prolonged standing and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift up to 25 pounds with or without assistance
• Must be able to reach above and below shoulder height
• Ability to climb a ladder and use a stepstool

Job Types: Full-time, Part-time, Permanent

Salary: $16.75 per hour

Expected hours: 24 – 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends only

Ability to Commute:

• Vancouver, BC (preferred)

Work Location: In person