Storage Consultant/Forklift Driver

JOB TITLE: Storage Consultant/Forklift Driver (Storage Consultant/Yard Supervisor)

LOCATION: Nanaimo, BC

PAY RANGE: $25 – $28.75 per hour

APPLICATION SUBMISSION DEADLINE: Open until filled

BigSteelBox - Canada’s leading provider of portable storage solutions is looking for a Storage Consultant / Forklift Driver (Storage Consultant/Yard Supervisor) for its Nanaimo BC location. This position is a permanent full-time position. Work hours are Monday to Friday, 8:30 am – 5:00 pm and offers a competitive base salary dependent on experience, an annual incentive scheme, a competitive benefits package and a company-matching RRSP program after 3 months. Overtime may be required.

Are you a helper? Many of our customers are going through challenging situations, and we’re here to minimize the stress they experience with moving and storage. One of the ways we do this an organization is to focus on creating a supportive service-oriented culture. In addition, did you like playing with Lego when you were a kid? Do you like to organize things into neat rows and straight stacks? If the answer is “yes” then you would probably love working as a Yard Supervisor/Storage Consultant at BigSteelBox.

“We Love our Family” is one of our core values, epitomizing how we feel about everyone on our team. As a key customer contact, we’ll help you deliver an exceptional customer experience. If anything ever goes wrong, your colleagues will be there to help, and BigSteelBox will have your back. That may sound too good to be true, but that’s how we roll.

You’ll be super successful in this role if you can empathize with our customers and have fun with your co-workers. “We Have Fun” is another one of our core values, so that’s another mandatory at BigSteelBox. We take our responsibilities seriously, but we love to laugh, and we want everyone to have a smile on their face at the end of the day!

Doesn’t that sound like an awesome way to live your life?

Working under the supervision of the Store Manager, the Storage Consultant/Yard Supervisor will provide knowledgeable, professional advice about BigSteelBox products and services to help customers with their storage needs. They will be required to achieve business targets through excellent telephone sales and communications skills; generating revenue through the creation of rental leads; initiation of prospect calls; and establishment of ongoing rapport with existing and potential customers to maintain optimal relationships. In addition, they will oversee the daily yard operations, operate the forklift, load & unload trucks.

“We have fun” is one of our core values. While we take our business and responsibilities seriously, we also know life is better when you enjoy your day! Our most recent employee engagement survey results show that 90% of employees would recommend working here to a friend. We are also proud to have been certified as a Great Place to Work®! This certification is awarded after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. It’s based on direct feedback from employees, provided as part of an extensive and anonymous survey about their workplace experience. At BigSteelBox, you can expect comradery with your co-workers and lots of laughs. Don’t you want to come home with a smile on your face at the end of the day?

What makes BigSteelBox unique? Check out our website to learn more about our core values and what drives our BigSteelBox family. Go ahead and apply. It could be the best decision you’ll make today!

THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR:

· Minimum Education: Grade 12

· Two or more years of direct work experience in sales/telesales an asset but not required

· Excellent Computer/Communication skills: Phone, Email, Outlook, Word, & Excel

· Valid driver’s license

· Must have a valid Forklift Operator certificate (or willingness to get)

WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE:

· Provide expert storage advice, quotes and information

· Remain knowledgeable about BigSteelBox products and services

· Give courteous customer service to clients, drivers & suppliers

· Research & develop prospective clients, and nurture relationships with existing clients

Assist with walk-in customers and online inquiries

· Process sales & rental invoices

· Coordinate deliveries, pickups, & and moves of BigSteelBoxes when applicable.

· Assist with local Dispatch calendars

· Maintain office space in an efficient & clean manner

· Demonstrate a positive work ethic, attitude & professional image to all

· Maintain the yard in an orderly and effective manner.

· Maintain BigSteelBox inventory

· Operate, lubricate & maintain forklift

· Load & unload trucks

· Set out, move, & stack BigSteelBoxes

· Price & decal new BigSteelBox inventory

· Clean & arrange pressure washing of units

· Repair & apply touch up paint to scuffed units

· Maintain the yard, tools & equipment in an orderly & clean manner

· Monitor container & accessory inventory

· Maintain accurate records & reports

· Provide timely follow-up of all yard inquiries

· Maintain personal office space in an orderly & clean manner

· Promote & market products to prospective customers

· Provide excellent service to customers, drivers & suppliers

· Assist with scheduling BigSteelBox deliveries & pickups

· Purchase supplies & run errands as necessary

· Customer service and office work as required.

· Assist the Store Manager in other duties as required

REQUIRED SKILLS/CORE COMPETENCIES:

· Accountability - Takes personal ownership and responsibility for the quality and timeliness of work

· Adaptability - Adapts and responds to changing conditions, priorities, technologies and requirements

· Analytical Thinking - Applies systematic, logical reasoning when addressing problems

· Communication - Expresses and transmits information verbally and written, with consistency and clarity.

· Decision Making - Makes concrete, well-informed and thought out decisions that support the overall organization.

· Networking and Relationship Building - Effectively builds constructive, friendly, professional relationships with customers and colleagues

· Planning and Organizing - Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.

· Problem Solving - Uses logic and analytical methods to come to realistic solution.

· Results Orientation - Possesses the ability to focus on desired outcomes, and the means by which they are achieved,

· Service Orientation - Provides superior service to both internal and external customers.

· Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

HOW TO APPLY

· No phone calls please. Go to www.bigsteelbox.com/careers and use the Apply Now button next to this career posting. Please attach your cover letter & resume as one document. We thank all applicants in advance, however, only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $25.00-$28.75 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Work Location: In person