Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to the Director of Operations, the Student Engagement Support Specialist is a member of the Operations team and supports the learner experience at Robertson College.

Key Responsibilities

Learner Support

• Respond to student questions and concerns

• Maintain regular contact with assigned learners and follow the Learner Review Committee process guidelines

• Collaborate with other teams to assist learners while actively participating in the Learner Review Committee

• Promote and communicate learner resources, including software and the Robertson App

• Document student correspondence

• Attend faculty/staff meetings and training sessions

Documentation/Records/Process reviews

• Review and make necessary updates to process documents on a continuing basis

• Review student files prior to graduation

• Process legal name change request

• Process and send enrollment letters

On-Campus

• Backup reception coverage (as needed), greeting clients, and answering the central campus phone

• Printing student ID cards

• Printing and packaging diplomas and transcripts

• Perform other duties/participate in special projects as assigned

Qualifications

• Post-secondary education an asset

• Strong communication and customer services

• Ability to build and maintain effective working relationships with students and team members

• Ability to work in a team, multitask and manage deadlines in a fast-paced environment

• Highly self-motivated and self-directed, objective-oriented with a high level of attention

• Strong problem-solving, analytical, and critical thinking skills

• Strong computer and digital literacy skills

• Ability to work in a diverse, inclusive environment

• A clear criminal record check

Job Type:1 year Full-time; fixed term contract

Schedule: Monday - Friday (8 AM - 4 PM)

Location: In-person (Calgary Campus)

WHY WORK WITH US

If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation. 

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.