Student Success Coordinator

Student Success Coordinator

Stenberg College is an industry leader with an excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of our students.

About the Role:

The Student Success Coordinator independently performs the required complex administrative tasks and coordination related to program orientations, support referrals, policy enforcement, and official student graduation documents within a portfolio of programs in the diploma division. They are the primary support person for students, faculty, and staff related to these aspects of the programs within their portfolio. They complete tasks both on-campus and remotely.

• Employment Type: Full-time, Permanent (Monday-Friday)
• Target Start Date: ASAP
• Location: Surrey, BC & Remote

What You Will Do:

• You will maintain strong knowledge of the structure, expectations, and unique aspects of each diploma program within your portfolio.
• You will maintain strong knowledge of all Student Handbook policies and support students in adhering to these policies throughout their program.
• You will coordinate and host Student Services orientations for each program at various times throughout each year, both on-campus and remotely.
• You will collaborate with faculty to refer students to support services throughout their program as needed, such as academic tutoring, life coaching, English-language support, etc.
• You will have the skills to facilitate complex, challenging, and emotionally charged conversations with students regarding their status in their program.
• You will use the Learning Management System (LMS) and student database to complete tasks such as grade adjustments, course adjustments, writing student status letters, and creating transcripts & diplomas for graduates.
• You will contribute student status data to quarterly reports and accreditations, when applicable.
• You will use phone and email on a daily basis to communicate with staff, faculty, students and external contacts.
• You will attend and support at the bi-annual graduation ceremonies.
• You will use virtual meeting rooms to attend scheduled meetings, as required.
• You will assist with team-based administrative tasks and projects, as required.

Who You Are:

• You have a minimum of two years experience in a coaching, community support, counselling, or a similar administrative role.
• You have a minimum of two years post secondary education, preferably in a human services field.
• You have exceptional computer proficiency and the ability to learn new software and procedures.
• Previous health care, nursing, and/or human services knowledge would be an asset.
• Previous experience with a Learning Management System (LMS) and/or large databases would be an asset.

Interested? Then we want to hear from you!

Please note, although we appreciate all applications, only those shortlisted will be contacted for an interview.

To learn more about us, please check out our website at www.stenbergcollege.com

Job Types: Full-time, Permanent

Salary: From $48,000.00 per year

Benefits:

• Dental care
• Vision care

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Surrey, BC V3T 5X3