Supervisor, Court Operations

Do you have a background in leading and guiding employees and are you looking for an opportunity to further enhance those skills? If so, consider the Supervisor, Court Operations opportunity with the Ministry of the Attorney General.
This challenging and rewarding role requires an individual to supervise a range of court programs, services, and operational functions within the Rainy River District. You will manage the provision of services, facilitate the enforcement of court decisions, ensure the proper administration of court documents, and provide technical advice to staff and justice participants.
As a representative of the Court Services Division, we rely on your leadership to achieve our mission of administering the justice system and protecting the public by fostering an inclusive work environment that values service excellence, accountability, innovation, and responsiveness to the evolving needs of Ontario.
This dynamic frontline essential role thrives on your physical presence at the office. The Supervisor of Court Operations is expected to be on-site 5 days a week at Fort Frances Courthouse.
For more information, visit us at: Ministry of the Attorney General
Meet the Director of Court Operations, Northwest Region: Jennifer Rob
Successful candidates would be part of the Northwest Regional Management team led by Jenn Rob. Jenn is described as a leader with humanistic and operational expertise, that is approachable, inclusive, and people-focused. She is passionate about the administration of justice, particularly in northern Ontario. She commenced her career in the OPS 20 years ago and prides herself on developing and coaching staff and building strong relationships. She's born and raised in Thunder Bay and fun fact – loves to go camping and fishing with her 3 children and new puppy. Interested candidates seeking further information, can click on the link above, or email her directly at Jennifer.rob@ontario.ca
Please note that attendance at the Fort Frances Courthouse (333 Church Street) will be required. At this time (January 2024), the successful candidate will be expected in the office 5 days per week.
Consider making Fort Frances, Ontario your next home and workplace!
Fort Frances is a town in, and the seat of, Rainy River District in Northwestern Ontario. Situated on the international border with the United States where Rainy Lake narrows to become Rainy River, it is connected to International Falls, Minnesota by the Fort Frances–International Falls International Bridge. The town is the fourth-largest community in Northwestern Ontario after Thunder Bay, Kenora, and Dryden. Fort Frances is a friendly, welcoming community offering a rich, balanced lifestyle. From hiking, cross-country skiing, and snowshoe trails no more than five minutes from your front door to a lakeside lifestyle of boating, beaching, or quiet canoe/kayak rides, Fort Frances offers a lifestyle that includes these everyday pleasures. Learn more about the Town of Fort Frances. Lean more about Town of Fort Frances.
Don't miss out on this fantastic opportunity to lead a team and make a real impact on justice system in Ontario. Apply now to join our dynamic team in Fort Frances!
Why work for the Ontario Public Service?
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment. We offer:
• A defined benefit pension plan
• Maternity and parental leave top-up benefits which includes adoptive parents
• Comprehensive Health Plan
• Life and Disability insurance
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?

Create the Work Environment
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.
Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:
• Working as a member of the local management team in a fast-paced, high volume area, you will utilize your leadership skills to supervise and support staff, provide guidance and coaching as needed, schedule, assign and review work, monitor progress and evaluate performance, flagging performance issues to the Manager, Court Operations. Above all, you will be communicating values and expectations, to promote an engaged and inclusive team.
• As Supervisor, Court Operations you will be tasked with resolving operational and client issues to ensure that solutions comply with legislation, regulations, collective agreements, policies and procedures. You will utilize your strong knowledge of court services to provide technical and procedural advice to staff.
• Modernization and improved services are a priority of the Court Services Division, and we will rely on you to monitor service quality, identify opportunities to improve processes, develop recommendations for senior management and assist in implementing approved changes, all in accordance with the divisional operational plans.

How do I qualify?

Management and Leadership Skills

• You have demonstrated experience providing guidance to a team by communicating values, strategies, goals and objectives.
• You can ensure that organizational standards and operational goals are met.
• You have knowledge of human resources practices, principles, and policies including recruitment, training and development, labour relations, performance evaluation.

Technical Knowledge

• You have the ability to interpret and apply knowledge of relevant collective agreements, legislation, rules, policies and procedures of the courts to plan and deliver operational and administrative services to the courts and provide direction to staff.
• You have demonstrated knowledge of financial and administrative procedures to develop annual budgets, manage assets, and contract service providers.

Analytical and Planning Skills

• You can identify possible new initiatives and provide input to divisional and regional business planning processes
• You can analyze operational statistics, processes, trends, and issues, to identify opportunities for and recommend improvements to business processes
• You can implement approved process changes and investigate and resolve service issues.
• You can plan, organize and manage the administration and operation of court offices within an assigned area to ensure compliance with legislation/corporate policy and meet service quality standards.
• You will support the planning, coordination and implementation of contingency plans to ensure the continuation of court services.

Communication and Relationship Management Skills

• You are able to provide information and advice to members of the legal profession, justice participants, internal stakeholders, and members of the public.
• You can use your tact, discretion and political acuity to deal effectively with people in sensitive or stressful situations.
• You can work collaboratively with colleagues to ensure coordination of services to the courts and exceptional service is provided to the public.
• You can prepare briefing notes on local operational issues, and business cases/reports to support recommendations for changes to processes and service delivery.