Supervisor, Freight Audit

What You'll Do
Reporting to the Manager, Freight Audit Supervisor will be a key resource, an innovator and a leader in all facets of Freight Audit. This role is responsible for leading a team of Freight Payables professionals who are responsible to analyze, investigate and resolve billing errors and disputes for Freight invoices. The Supervisor must have an understanding of the complex methods CTC uses to move freight which includes multi-leg trips with multiple modes (Ocean, Rail, Drayage, Truck, Courier etc.) and the multiple systems used (JDA, PeopleSoft etc.). Understanding the connections, interfacing rules and exceptions between these systems is critical. When there are invoices errors, the Supervisor must work with multiple teams such as Non-Merch Procurement, Contract Oversight, Rate Analysts, Carriers Planners and the Carriers themselves to resolve discrepancies such as missing rates, incorrect rates, missing lanes, uncontracted charges.
This role will also be responsible for supporting the implementation of the Oracle Transportation System which is a multi-year project which will completely transform the current state of Transportation. You will be a strong influencer of change and be able to work collaboratively to drive change. This role must develop a deep understanding of current state processes and understand how they will translate with the new technology. This role will become the SME in Finance Shared Services on OTM and will liaise between Transportation, Finance Systems and Accounting.

• Lead a team of Freight Audit professionals to ensure accurate payment of Freight billings for CTR and eventually enterprise wide.
• Be the SME and technical expert of the Oracle Transportation Management system and any legacy Freight systems. Provide training to members of the Freight Audit team and upstream business teams as required.
• Serve as an escalation point for carriers who are high-risk or complex. Ensure risk of shipment stoppage is mitigated.
• Complete month end accruals, support month end analysis and commentaries by FP&A for senior management review.
• Hold regular meetings and build relationships with Transportation, Contract Oversight, Non-Merch Procurement, Rate Analyst, and Courier Analyst stakeholders to ensure contractual issues are being resolved, efficiencies are being built into current processes. Keep abreast of upstream changes in the business which will impact carrier payments. (i.e. New methods of moving merchandise, usage of 3PL etc.)
• Act as a primary point of contact for internal/external stakeholders for on-going management of all activities involving our 3rd party audit issue solution. In support of on-going changes with business needs, work with the Transportation group to develop/test new business rules, update reporting and address system/data issues as required.
• Support the requirements, design, testing, documentation and implementation of OTM. Provide feedback to the OTM team for any current day scenarios, issues, pain points that need to be managed in OTM. Ensure OTM is capable of handling future state requirements like mixed banner loads and mixed banner DCs.
• Write detailed functional specifications and other project related documentation including procedural documents, flow diagrams, job guides, system functional documents and training and testing tools.
• Troubleshoot related system issues and business rules exceptions, finding trends and suggesting permanent fixes.
• Define post-automation KPIs, design and implement periodic review of the KPIs.
• Support FSS Supervisor on Duty program by performing on a rotational basis tasks for all Financial Shared services.

What You Bring

• A University degree in a relevant discipline such as Business Administration, Engineering, Math Finance or IT.
• Proven analytical, diagnostic, problem solving, project and change management skills
• Strong written, spoken communication and presentation skills, superior interpersonal skills.
• Strong attention to detail and ability to follow through to resolve issues
• Mindset to continuously look for improvement opportunities and creative thinking capability to drive solutions beyond boundaries of existing company practices
• Able to work with minimal supervision in sometimes a very ambiguous work environment and work well under pressure with tight time constraints in a dynamic and everchanging work environment
• Exceptional time management skills and the ability to work in a high-volume, complex environment
• Good communication skills with internal parties (Transportation, Procurement, IT, Audit) and Carriers
• Advanced working knowledge of Microsoft Office Word, Excel, Access,
• Working knowledge of JDA-Transport and PeopleSoft, or Oracle Transportation Management system would be an asset.
• Experience in Corporate Retail, Supply Chain or Transportation would be an asset

Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.