Supervisor, Service

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

Dufresne Furniture & Appliances is currently seeking a Service Supervisor for ourDrydenstore located at 60 Van Horne Ave.

As a Service Supervisor you will be responsible for establishing and maintaining the Company as the industry leader in customer satisfaction. In this role, you will allocate all service expenses and documentation for service guests and vendors while working ethically and modelling the Company’s core values

Dufresne Furniture & Appliances is committed to investing in our team members; we offer:

• $40,000 -$45,000 annual base salary
• Comprehensive benefits plan, educational assistance program and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values
• World class training programs;
• To work at one of Canada’s Best Managed Companies.

As the Service Supervisor you will:

• Provide excellent customer service to internal and external guests.
• Answer and return guest calls in a timely and professional manner.
• Communicate with guests by following the Company’s resolution process.
• Process Extended Warranty claims and recoveries.
• Understand and follow all safe work practices and rules.
• Ensure that the level of support match or exceed filed and guest requirements.
• Consistently offer feedback and recommendations regarding customer service or product issues.
• Assess if the product can be repaired or needs to be replaced.
• Answer guest questions during in-home inspections.
• Inspect and manage damaged goods.
• Prepare the schedule for Manifest Transfers.
• Assist drivers daily on the inflow of stock, manage, and reorder transportation supplies.

As a successful candidate you will have the following:

• High School Diploma with 1-2 years of customer service experience is preferred.
• Good Computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs.
• Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect.
• Ability to maintain composure and works well under pressure.
• Well-organized with the ability to prioritize multiple tasks.
• Effective decision-making and problem-solving skills.
• Valid Class G Driver’s license with a clean Driver’s abstract.
• Criminal Record Check is required.