Address
Form of work
SalaryThe Role: Reporting to the Department Head (or his/her delegate), the Supervisor Trainee is responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing guidance, supervision and set as a good example for Store Assistants to follow.
- Major Responsibilities: Provide guidance and supervision to Store Associates, ensure fair distribution of work and daily operational procedures are strictly executed.
- Assist department leaders to train staff, provide feedback on staff performance, and maintain daily operations as and when required
- Manage product quality, food safety, freshness and ensure company policies are strictly practiced within the department
- Handle customers’ complaints, deliver exceptional customer service and relate customer feedback to department leaders
- Conduct quality and inventory control, responsible for equipment and tools maintenance, follow up and the cleanliness, hygiene and workplace safety of the department
Knowledge, Skills and Ability Requirements
- Recent college/university graduates preferably from a business related discipline; experienced applicants possessing less qualification may also apply
- Has a keen interest in developing a career in the supermarket/retail business
- Accountable, pleasant and self-motived
- A good team player
- Possess great interpersonal and customer service skills
- Good communication skills, bilingual in English and Chinese (Cantonese &/or Mandarin) is a definite advantage
- Some experience in customer services and/or store operation is highly preferred
- Possess good computer skills in MS Office
