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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Supervisor, Web & Digital Projects, you will lead a Web & Digital Project Team to build trust and strengthen relationships with internal clients to meet Customer Service & Communications (CSC) and client business objectives. This position works with team members within the Web & Digital Team to create and execute high-level strategies and tactics to support the CSC business model. You will strive to increase performance and collaboration and be committed to continuous improvement for the business unit. This is accomplished by providing leadership to teams responsible for delivering Digital Projects within Web & Digital programs. Primary duties include:
- Provide direction and assistance to a team of direct and indirect reports, subject matter experts and other leaders in their interactions with clients, interested parties, and other City staff.
- Coach, mentor, and develop staff through performance reviews and career dialogues. Ensure a safe and healthy work environment for all employees.
- Enabling online government through projects and programs. This includes moving or improving online information, services, functionality and platforms; championing Digital Projects as a core business function of Web Services and identifying emerging digital trends which will help meet business and communication needs.
- Develop and manage relationships and partnerships with clients, direct reports, colleagues, senior management, external organizations and industry peers by ensuring follow through on commitments, respecting confidentiality, and collaborating to achieve mutual corporate and business unit outcomes.
- Prioritize and develop strategies to address service improvement opportunities and drive ongoing process improvement across the CSC.
- Manages a portfolio of Digital Projects, project managers and project resources to deliver on service line goals.
- Assess, analyze, report and continuously adjust work area organization, processes and resources to meet changing business and citizen needs.
- Manages the intake of new Digital Projects, resource allocations and works with other leaders to determine prioritization of their programs.
- Monitor and allocate program and project budgets.
Qualifications
- A degree in Public Administration, Project Management, Business, or a related field with at least 8 years of relevant experience.
- Equivalent combinations of experience and education may be considered.
- Progressive leadership experience in project management, business and strategic planning, process development, and operational improvements is required.
- A Project Management Professional (PMP), Professional Scrum Manager (PSM), or other relevant industry certifications will be considered assets.
- Advanced knowledge and skills in Adobe Experience Manager is an asset.
- Experience or demonstrated knowledge of all CSC services, functions and technology is an asset.
- Experience leading organizational change and multiple cross-functional initiatives and projects is an asset.
- Applicants should possess problem solving, relationship building, and analytical skills.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
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