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SalarySupply Chain Lead (Customer Order Management) Elida Beauty at Unilever
Job Type: Full-time
Location: Remote, Canada
Who we are...
Elida Beauty is a Global Business Unit of Unilever Personal Care Business Group. We proudly support and nurture 24 of Unilever's renowned legacy brands globally. Remixing classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Our brands include Q-tips, BedHead, Noxema, Ponds, St.Ives and more!
Your Role & Key Responsibilities
We are looking for an experienced Supply Chain Specialist who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.
As the Supply Chain Lead (Customer Order Management) you will play a crucial role in the Customer Relationship management, Joint Business Planning, issue resolution, order to cash process management ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.
The role is critical to developing a high quality relationship with our Supply Chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Logistics, Supply and Demand Planning, and Customer Development.
Your Key Responsibilities
Strategy & Execution
E2E execution of Customer Service Team Strategy for all customers in your marketLeads Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
Responsible to deliver excellent service to all of our customers
First point of contact to manage Customer Facing teams day to day operations and creates guidance
Partnership & Collaboration
Collaborate with CD teams to ensure seamless Order Management and delivery processes
Defines and develops collaboration, Joint Business Plans and speedy issue resolution with Ecommerce Customers
Works closely with Customer Service Control Tower teams for capability development, reporting and agility
Works closely with Warehousing and Logistics teams for on time customer deliveries
Reporting and Continuous Improvement
Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
Responsible of delivering customer related KPI improvement and collaboration projects
Uses Ecommerce sell out data to create new insights and analytics
Evaluating the cost & complexity of customized services with the improvement in service to top customer
Process & Technology Management
Support process hygiene and lead technology transformation where relevant
Defines and creates process and solutions for new business models
What you'll need to succeed:
Bachelor’s Degree from an accredited college or university, preferably in business, finance or Supply Chain management.
3-5 years of experience in Customer Service
De monstrated analytical and conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
Ability to multi-task, meet tight deadlines and work under pressure with autonomy
The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
Advanced Excel Skills
Experience with SQL and/or PowerBI a plus
Strong interpersonal skills and leadership ability
Demonstrated ability to work collaboratively with cross-functional teams
Strong analytical, planning, project management skills.
Strong internal/external customer centric focus
Your attributes:
Strategic Influencing: This position requires exceptional communication skills across multiple functions, work levels and geographies
Breakthrough Thinking: Excellent data management and analytical skills. Exemplify creative thought process based on presented facts. Open and creative thought process not constrained by historical mindset.
Organizational Awareness: Understanding and working across teams to achieve business objectives
Team Commitment: Work in a team frame of mind, soliciting inputs from those outside the ‘formal’ team, resulting in an expanded team environment.
Join us…
To breathe new life into iconic brands.
Embark on a transformational journey.
Act with a Re-founder mindset.
Our Mission
We are committed to revolutionizing our manufacturing, packaging, and distribution processes to benefit our people and our planet. Our re-mixes democratize beauty by ensuring our products cater to all skin types and hair textures. We are for the many, not the few. Because we want everyone on the beauty dance floor.
Diversity at Elida Beauty
Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Excited about the Role?
Please apply online. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application.
Work Level 1C: Pay: The pay range for this position is $83,200 to $124,800. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.
Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.
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