Surveillance Supervisor (Slots)-KAW

EXCITING JOB OPPORTUNITYSURVEILLANCE SUPERVISOR
SHORELINES SLOTS AT KAWARTHA DOWNS
(KAW-SUR-001-2023)
We are searching for dynamic individuals with a drive to succeed, strong business acumen & leadership skills to fill the role of Part-time Surveillance Supervisor at Shorelines Slots at Kawartha Downs. Under the general direction of the Regional Surveillance Manager of the Surveillance Department, this position is responsible for monitoring the day-to-day activities of the gaming operations at the site level or assigned area , while establishing and contributing to a safe and welcoming work environment for all employees. Assists with the implementation all new game initiatives. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Duties and Responsibilities Include:

• Exceed guest expectations by providing outstanding customer service
• Help create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Adhere to all company and legislative policies and procedures as they relate to functions of the position
• Maintain logs and records as described in the policy and procedure and/or directed
• Maintain a high level of knowledge of the sections of the Gaming Control Act of Ontario and the Criminal Code of Canada applicable to casino operational activity
• Monitor, document and report employee violations of company and legislative policies and procedures
• Monitor, document and report large cash transactions and the movement of cash/cash equivalents within the casino
• Monitor, document and report excluded and self-excluded customers
• Monitor, document and report unauthorized access to secure areas
• Communicate effectively with all appropriate operational departments
• Build strong working relationships with guests and employees
• Comply with licensing laws, health and safety and other statutory regulations
• Perform other duties as assigned or directed.
• Protection of company assets and patrons; both internal and external
• Protection of gaming integrity for GCGC and the province of Ontario.
• Strict adherence to the Surveillance code of conduct and Mandate.

Successful candidates will demonstrate the following qualifications:

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Minimum Secondary School completion or equivalent; post-Secondary education in Criminology or other applicable area of study
• Minimum 3 years of Surveillance experience
• Excellent verbal, written and organizational skills
• Dependable and reliable with a demonstrated commitment to excellence
• Possess a high level of honesty and integrity
• Adhere to high standards, methods and procedures
• Computer proficiency
• Thorough understanding of the Gaming Control Act and the Criminal Code of Canada

Keen eye for detail, with the ability to focus on monitors for long periods of time
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Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.

Job Type: Part-time

Salary: From $25.00 per hour

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekends as needed