Switchboard Operator

Job Summary

We are looking for an enthusiastic and interpersonal individual to join our office services team. Reporting to the Office Services Manager, The Switchboard Operator represents the organization in a professional, positive, and upbeat manner as the first line contact with our customers (internal and external). Additionally, they must ensure callers/visitors are directed to appropriate person in a timely fashion to enable quicker response time for business decisions. The Switchboard Operator must demonstrate a strong work ethic, be highly organized, self-motivated, and able to manage their time based on priorities and deadlines. This position will need to be a team player with a positive attitude, creativity, and the ability to provide outstanding customer service and value.

Responsibilities

• Ensuring minimal inconvenience to callers trying to reach employees of our company – prompt answering, transferring, messages
• Reception Duties: greeting visitors, answering phones, taking messages
• Maintaining Reception Area: ensuring cleanliness of reception area, security of front doors (lock/unlock), maintaining night service and extended greeting on phones as required
• General Office Support: provide various departments with general clerical support as needed while ensuring the phones maintain #1 priority at all times
• Troubleshooting – identifying and communicating any technical issues with regard to switchboard console and directing the issue to the supervisor for action. Maintain log of technical issues for management review
• Provide administrative support to the HR team
• Maintaining Company Phone Lists
• Ensure deliveries are directed to the proper location when mailroom coordinator is not available. Arranging pick ups for intra-city couriers
• Shares knowledge with others in department to assist in promoting a better-trained workforce
• Operate switchboard and transfer calls to 200+ extensions;
• Provide prompt service in a professional and friendly manner;
• Relay accurate messages to recipients;
• Greet and direct customers, suppliers and guests;
• Log IT/computer support requests
• Other duties as assigned

Technical Requirements

• Completion of high school diploma or equivalent
• Exceptionally competent in Microsoft Office (Excel, PowerPoint, Word)
• Previous experience with JD Edwards would be considered an asset.
• Ability to manage multiple priorities, work well under pressure, and possess strong organizational skills.
• High degree of confidentiality and judgement coupled with effective communication.

Business Requirements

• Ability to work in a fast-paced environment while managing multiple tasks.
• Experience working within the construction field would be considered an asset.
• Strong attention to detail and quality.

Cultural Requirements

• Strong interpersonal skills and highly collaborative approach to working with others.
• Excellent business writing and grammar skills with the ability to create documents and presentations.
• Ability to work extended/flexible hours based on project requirements.

As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational scholarships to children of employees, health & wellness programming, celebratory events and employee sport team sponsorships.

About OSCO

The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate . Within these sectors lie an ever-expanding number of construction-related companies and divisions, serving a growing market area and employing over twelve hundred employees.