Technical Consultant (Consultant Technique) - Bilingual

Role
ManageEngine, a division of Zoho Corp., is seeking a Technical Consultant for enterprise software. The ideal candidate is someone who can master business software products and effectively pass along their efficacy to prospective customers. You would thrive in both a business and technical environment, comfortable interacting with business owners and executives, yet also able to get into the weeds with technical contacts.

Qualifications
For success in this role, applicants will need to possess:

• An understanding of network architecture, Windows, Linux, and Mac administration, and how enterprises run their networks with less than four years of experience.

• An understanding of how the help desk operates in an organization.

• Knowledge of the SIEM platform and how it operates.

• Knowledge of Microsoft technologies Active Directory and Exchange.

• Experience with ManageEngine solutions is an added advantage.

Expectations

• Maintain excellent relationships with ManageEngine Enterprise customers by applying superb customer service and technical skills.

• Collaborate and advise ManageEngine product development teams on the customers expectations.

• Articulate the value of business software to prospective customers via email, phone, webinar, seminar, trade shows and other methods to ensure client’s effective use.

• Understand and love technology, and have the desire to learn more.

Responsibilities

Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to:

• Master multiple software products - this is ongoing

• Field customer calls, understand their requirements, and provide solutions to their business needs

• Demonstrate a product's capabilities to prospective customers

• Attend shows and events for ManageEngine

• Showcase your domain knowledge with ManageEngine products in webinars and online seminar

• Respond to support questions via email, chat and phone

• Collaborate with multiple teams (product development team, sales, etc.)

• Available to travel up to 75% of the time, including some international travel.

Why You Should or Shouldn’t Apply

• We are a private company with zero intention of going public. This means that we have the freedom to chart our own course regarding our product offerings, our R&D priorities, and our authentic, humble, and diverse company culture. If you are looking for stock options or an "exit," you’ll be disappointed.

• We prefer long-term employees and invest in and support our people in order to earn their loyalty. If you're looking for a short-term gig we discourage you from applying.

• A genuine interest in cloud-based software is integral to your success at Zoho. If you don’t enjoy (enterprise) software, you won't enjoy the work.

• We care most about an individual's flexibility, values, and ambition. If job titles and status are your main concerns, this isn't the place for you.

• Individuals who can learn on the job and do independent research as needed are most successful at Zoho. Self-starters piece together the Zoho ecosystem best and fastest. If you're willing to jump in and learn on the job, you will be a great fit.

• We consciously eschew the "cool tech-company" vibe because we value work-life balance and a down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed.

• We are a low-ego company. Overall, the people at Zoho have high expectations about doing great work, job satisfaction, and long-term work-life balance, and low expectations about hierarchy, status, and clout.

The most successful Zoho team members are:

• At home in a diverse, multicultural workplace

• Quick on their feet

• Comfortable with ambiguity and complexity

• Flexible and patient, with an "all hands on deck" attitude

• Familiar with giving and receiving constructive feedback for the benefit of the team

• Authentic

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Job Types: Full-time, Permanent

Salary: $60,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Language:

• English (required)
• French (required)

Work Location: In person

Expected start date: 2024-03-01