Technical Support Advisor

Adecco is currently seeking a dedicated and experienced Technical Support Advisorfor a permanent, full-time position with our esteemed client, a global leader specializing in customer service experience management, digital engagement, and cutting-edge technology solutions. This role requires a commitment to full-time work hours, prior experience in customer service, and exceptional communication skills.
*Please note that only candidates living in Winnipeg and surroundings will be considered.

• Pay Rate: $17.28 / hour
• Location: Winnipeg, MB
• Shifts : Availability from 10 AM - 10 PM for scheduling
• Job type: Full-time |Permanent

Here's why you should apply:

• Free access to our Aspire Academy for continuing professional education
• Efficient recruitment process
• Work on-site at our newest and largest campus in Winnipeg
• Flexible scheduling options
• Comprehensive benefits package including dental, vision, and health coverage
• Outstanding prospects for career advancement
• Engaging onsite events

Duties and Responsibilities:

• Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Prioritize the customer experience and constantly strive to exceed their expectations
• Communicate clearly and effectively, both written and verbal (in the required language)
• Tailor communication style to suit different audiences and read verbal and non-verbal cues
• Approach problems with flexibility and adapt your approach without compromising the outcome

Requirements and Qualifications:

• A High School diploma (or GED)
• One year of customer care experience is preferred
• Stellar phone presence - people can hear you smiling!
• Technical knowledge and expertise
• Proficiency in technical troubleshooting
• Experience using iOS, Smartphones, Tablets, and PC/Mac products
• Familiarity with iOS and/or macOS, or comparable technology is preferred.
• Confidence in navigating multiple systems and tools to promptly research, understand, and deliver solutions to customers
• Professionalism exhibited by maintaining composure under pressure
• Analytical skills to make informed decisions and solve complex technical issues in a fast-paced environment
• Performance-driven mindset, motivated by results and personal development
• Keen interest in technology and a continuous thirst for knowledge
• Self-management skills and the ability to work independently
• Eagerness to undertake repetitive tasks while demonstrating a willingness to take on additional responsibilities
• Self-awareness to identify and navigate challenges associated with the role
• Willingness to receive feedback, embrace coaching, and adapt accordingly
• Legally eligible to work and reside in Canada

Don't miss out on this Technical Support Advisorjob opportunity in Winnipeg, MB. Apply now and you will hear back from an Adecco Recruiter soon.
To find out more about Adecco Perks and how it can benefit you as an associate visit our page here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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